Business Systems Analyst I

Iowa State University•Ames, IA

2d•Hybrid

About The Position

The Office of Student Information (OSI) is excited to announce an opening for a Business Systems Analyst I position. This role is focused on the entire Workday Student ecosystem related to the responsibilities of the Enrollment and Engagement team, including responsibilities related to the Office of Admissions and the Graduate College. The successful candidate will analyze and execute work with a cross-functional lens to ensure configuration has considered all possible down-stream and cross-stream impacts.

Requirements

Bachelor’s degree
Problem-solving and solution-oriented mindset
Related experience in customer service, business systems analysis or related work (software development, network diagnostics, or solution design as examples) to show the execution of those skills.
Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Nice To Haves

Relevant professional certificate
Experience with business systems analysis or related work (software development, network diagnostics, solution design)
Experience writing requirements and translating them into technical solutions
Experience reproducing and troubleshooting user issues and finding novel solutions
Experience with or training about database architecture

Responsibilities

Assists with the collection, analysis, testing and documentation of data to support student business operations and configuration.
Assists in the configuration of Workday to support the success of all stakeholder units.
Performs support ticket resolution or escalation as needed.
Assists in the continuous improvement efforts regarding policies and procedures, communication plans, and new processes to support stakeholder area success.