Business Systems Analyst-ERP (Business Central/Salesforce)

MXR Imaging•Philadelphia, PA

About The Position

Position Overview We are seeking an experienced Business Analyst with a strong foundation in business process engineering to join our team. In this role you will serve as a critical bridge between business stakeholders and technology teams, leveraging your expertise to drive process optimization, requirements gathering, and solution delivery. The ideal candidate combines deep analytical skills with hands-on ERP knowledge to improve end-to-end business operations across sales, purchasing, service, and finance functions. Core Responsibilities Business Process Engineering Analyze, document, and map current-state (as-is) and future-state (to-be) business processes using standard modeling methodologies such as BPMN, value stream mapping, and swim-lane diagrams. Identify process bottlenecks, inefficiencies, and redundancies; propose and implement measurable improvement initiatives aligned with organizational goals. Facilitate cross-functional workshops and stakeholder interviews to elicit business requirements, define scope, and validate process changes. Develop business cases, feasibility analyses, and cost-benefit assessments for proposed process and system improvements. Establish and monitor key performance indicators (KPIs) and process metrics to track improvement outcomes and ensure sustained performance gains. Microsoft Dynamics 365 Business Central Serve as the primary functional analyst for the Sales, Purchasing, Service, and Finance modules within Business Central, ensuring configurations align with business requirements. Translate business needs into functional specifications for Business Central customizations, extensions, and workflow automations. Support end-to-end order-to-cash, procure-to-pay, and financial close process design and optimization within Business Central. Assist with general ledger setup, chart of accounts maintenance, financial reporting configurations, and period-end closing procedures within the Finance module. Collaborate with developers and implementation partners to test, validate, and deploy Business Central changes, updates, and extensions. Provide user training, create documentation, and deliver ongoing functional support for Business Central users across the organization. Salesforce – Integration-Focused Support Understand Salesforce data objects, record types, and business processes that participate in the integration between Salesforce and Business Central (e.g., accounts, contacts, opportunities, and orders). Collaborate with Salesforce administrators and integration teams to define and validate data mapping, field synchronization, and handoff points between CRM and ERP. Monitor and troubleshoot integration-related data discrepancies between Salesforce and Business Central, escalating platform-specific issues to the appropriate staff. System Integration & Data Management Document the integration between Business Central, Salesforce, and other applications. Collaborate with leadership and integration developers to define data mapping changes, transformation rules, and synchronization logic changes. Participate in integration testing, data validation, and troubleshooting of API-based data flows. Maintain data dictionaries, integration specifications, and system interface documentation to ensure organizational knowledge continuity.

Requirements

Bachelor's degree in Business Administration, Information Systems, Industrial Engineering, or a related field.
4+ years of experience as a Business Analyst, Business Process Engineer, or in a comparable role with a process improvement focus.
Proficiency in business process modeling and documentation tools and methodologies (BPMN, Visio, Lucidchart, or equivalent).
Foundational understanding of system integration concepts such as REST/SOAP APIs, middleware platforms, ETL processes, and data mapping.
Strong requirements-gathering skills with the ability to translate complex business needs into clear functional specifications and user stories.
Excellent communication, facilitation, and stakeholder management abilities across both technical and non-technical audiences.

Nice To Haves

Professional certifications such as CBAP (Certified Business Analysis Professional), Lean Six Sigma Green/Black Belt, or Microsoft Dynamics 365 certifications.
Demonstrated hands-on experience with Microsoft Dynamics 365 Business Central, specifically within the Sales, Purchasing, Service, and/or Finance functional areas.
Working knowledge of Salesforce data structures and business processes as they relate to CRM-to-ERP integration workflows.
Familiarity with Agile and Scrum delivery frameworks; experience working within sprint-based project teams.
Background in change management methodologies.
Experience with data visualization and business intelligence tools such as Power BI or Tableau.
Exposure to financial management processes including budgeting, accounts payable/receivable, and financial reporting within an ERP environment.

Responsibilities

Analyze, document, and map current-state (as-is) and future-state (to-be) business processes using standard modeling methodologies such as BPMN, value stream mapping, and swim-lane diagrams.
Identify process bottlenecks, inefficiencies, and redundancies; propose and implement measurable improvement initiatives aligned with organizational goals.
Facilitate cross-functional workshops and stakeholder interviews to elicit business requirements, define scope, and validate process changes.
Develop business cases, feasibility analyses, and cost-benefit assessments for proposed process and system improvements.
Establish and monitor key performance indicators (KPIs) and process metrics to track improvement outcomes and ensure sustained performance gains.
Serve as the primary functional analyst for the Sales, Purchasing, Service, and Finance modules within Business Central, ensuring configurations align with business requirements.
Translate business needs into functional specifications for Business Central customizations, extensions, and workflow automations.
Support end-to-end order-to-cash, procure-to-pay, and financial close process design and optimization within Business Central.
Assist with general ledger setup, chart of accounts maintenance, financial reporting configurations, and period-end closing procedures within the Finance module.
Collaborate with developers and implementation partners to test, validate, and deploy Business Central changes, updates, and extensions.
Provide user training, create documentation, and deliver ongoing functional support for Business Central users across the organization.
Understand Salesforce data objects, record types, and business processes that participate in the integration between Salesforce and Business Central (e.g., accounts, contacts, opportunities, and orders).
Collaborate with Salesforce administrators and integration teams to define and validate data mapping, field synchronization, and handoff points between CRM and ERP.
Monitor and troubleshoot integration-related data discrepancies between Salesforce and Business Central, escalating platform-specific issues to the appropriate staff.
Document the integration between Business Central, Salesforce, and other applications.
Collaborate with leadership and integration developers to define data mapping changes, transformation rules, and synchronization logic changes.
Participate in integration testing, data validation, and troubleshooting of API-based data flows.
Maintain data dictionaries, integration specifications, and system interface documentation to ensure organizational knowledge continuity.