Business Systems Analyst Consultant - Salesforce

PNC•Strongsville, OH

1d•$60,000 - $150,000•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Systems Analyst Consultant - Salesforce within PNC's Retail Tech organization, you will be based in Pittsburgh, PA, Birmingham, AL, Strongsville, OH or Dallas, TX. We are seeking a highly motivated Business Systems Analyst with strong Salesforce experience to bridge the gap between business stakeholders and technical teams. This role will be responsible for gathering and analyzing business requirements, identifying process improvements, and delivering scalable Salesforce solutions that support organizational goals. The ideal candidate has a blend of business analysis expertise, Salesforce platform knowledge, and experience working in Agile environments.

Requirements

Bachelor's degree in Business Administration, Information Systems, Computer Science, or related field.
3+ years of experience as a Business Systems Analyst, Business Analyst, or similar role.
2+ years of hands-on experience working with Salesforce Sales Cloud, Service Cloud, or related Salesforce products.
Strong understanding of business process analysis, requirements gathering, and documentation techniques.
Experience creating user stories, process maps, functional specifications, and test cases.
Knowledge of Salesforce platform capabilities, data models, security, reporting, and automation tools.
Experience working in Agile and Scrum environments.
Excellent communication, presentation, and stakeholder management skills.
Strong analytical and problem-solving abilities.
Agile Methodology
Application Development
Business Management
Customer Solutions
Design
Group Problem Solving
IT Requirements
Process Improvements
Release Management
Salesforce Platform
Software Solutions
User Acceptance Testing (UAT)
User Experience (UX) Design
Business Assessment
Business Process Modeling
IT Environment
IT Project Management
Requirements Analysis
Technical Writing/Documentation
Workflow Analysis
University / college degree, with 3+ years of relevant / direct industry experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

Salesforce Administrator Certification.
Salesforce Business Analyst Certification.
Experience with Salesforce Lightning Experience.
Knowledge of Salesforce integrations, APIs, and third-party applications.
Experience with Jira, Azure DevOps, or other project management tools.
Familiarity with CRM implementations and data migration projects.
Experience supporting Sales, Service, Marketing, or Customer Success organizations.

Responsibilities

Collaborate with business stakeholders to gather, document, and validate business requirements.
Analyze current business processes and identify opportunities for optimization and automation.
Translate business needs into functional specifications, user stories, process flows, and solution designs.
Partner with Salesforce Administrators, Developers, Architects, and cross-functional teams to implement Salesforce solutions.
Configure and support Salesforce functionality, including workflows, reports, dashboards, custom objects, validation rules, and automation tools.
Facilitate requirements workshops, stakeholder meetings, and solution reviews.
Conduct gap analyses and recommend technology solutions aligned with business objectives.
Support system testing efforts, including User Acceptance Testing (UAT), test planning, and defect resolution.
Monitor system performance and recommend enhancements to improve user experience and operational efficiency.
Develop training materials and provide end-user support and documentation.
Ensure compliance with data governance, security, and best practices within the Salesforce platform.
Provides solutions for IT and business management on applying technology to business opportunities, planning and implementation of cross-functional applications.
Participates in identifying, evaluating, and configuring systems that are cost effective and meet business requirements.
Monitors client experiences and feedback on the use of business applications; Enhanced system productivity, as needed.
Provides senior level consulting services to internal business groups on process improvement projects designed to improve their business results.
Analyzes, defines and documents clients requirements, and revises existing systems logic challenges, as necessary.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service