Business Systems Analyst Consultant - Device Management & Endpoint Security
About The Position
As a Business Systems Analyst with Kalles Group, you’ll be assigned to a client to support its Device Management and Endpoint Security team with day-to-day operations and modernization work. The role combines data and systems analysis with project coordination, helping the team understand current endpoint tools and services and supporting efforts to standardize, automate, and modernize them. Workstreams include remote access and browser standardization, patch automation, transitioning users from personal to managed devices, and process automation with UiPath. The role involves gathering and analyzing data, documenting current- and future-state processes, tracking progress, and aligning stakeholders as priorities shift. Deep technical expertise is not required. The position is hybrid in Seattle, with 2–3 days per week in the office.
Requirements
- 2–4 years of experience as a BSA, BA, Project Coordinator, or in a similar role in an IT or technology environment.
- Strong analytical skills, including the ability to identify trends and draw conclusions from data.
- Curiosity and ability to learn unfamiliar technologies and understand how people use them.
- Experience documenting processes, requirements, and workflows, including process maps, Visio, and user stories.
- Experience coordinating tasks, timelines, and stakeholders across multiple workstreams.
- Excellent written and verbal communication skills, including translating between technical and non-technical audiences.
- High energy, collaborative approach, and comfort with shifting priorities.
- Familiarity with Jira, ServiceNow or Zendesk, SharePoint, and Microsoft 365.
Nice To Haves
- Exposure to UiPath or comparable RPA or process automation.
- Experience with browser standardization, remote access standardization, patch automation, or BYOD/managed-device programs.
- Awareness of endpoint management and security concepts, such as Intune, Defender, and Secure Score.
- Experience with Power BI or similar reporting and visualization tools.
Responsibilities
- Analyze remote access portal usage, including users, services, applications, servers, and networks, and help define a path to standardized remote access.
- Support browser standardization by inventorying usage, assessing user and application dependencies, and planning retirement of non-standard browsers.
- Support patch automation by documenting current patching, identifying manual steps, and defining automation requirements.
- Support the transition from BYOD to managed devices through impact and user-population analysis, readiness tracking, and communications.
- Partner with the UiPath automation team to identify, document, and prioritize automation candidates.
- Coordinate operational projects, including plans, tasks, risks, dependencies, status updates, and meetings.
- Gather, clean, and interpret inventory, ITSM, and reporting data to support decisions.
- Document current- and future-state processes, business requirements, and user stories.
- Create end-user and Helpdesk content, such as SharePoint knowledge-base articles, to drive adoption.
- Support stakeholder engagement, change management, and cross-functional communication.
- Track and report key metrics and progress across workstreams.
Benefits
- Medical, dental, and vision plans.
- 401(k) with matching.
- PTO for salaried employees.
- Work/life balance and support for a manageable workload.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
