Business Systems Analyst, CIAM

IDEXX•Westbrook, MA

About The Position

The Business Systems Analyst (BSA), CIAM plays a critical role in enabling secure, scalable, and high‑quality customer identity experiences across IDEXX’s customer‑facing platforms. This role partners closely with Product, Engineering, Platform, and Information Security teams to translate CIAM strategy and architecture into clear, detailed, and testable system requirements, while also establishing and owning quality practices across the delivery lifecycle. This position blends deep systems analysis expertise with a hands‑on Quality Engineering (QE) mindset, ensuring CIAM solutions are not only well designed, but also thoroughly validated, resilient, and production‑ready. In this role you will - Perform detailed systems analysis for CIAM capabilities including authentication, authorization, onboarding, self-service, and customer administrator workflows Translate CIAM architecture and security requirements into clear epics, features, user stories, and acceptance criteria consumable by engineering teams Document functional and non-functional requirements, integrations, dependencies, data flows, and system interactions using appropriate artifacts (user stories, workflows, diagrams, and business rules) Serve as the primary liaison between business stakeholders, Product, Engineering, Platform, and Information Security teams to ensure shared understanding and feasibility of solutions Quality Engineering & Validation Own quality considerations from requirements through release, ensuring CIAM solutions are testable, measurable, and aligned with security and operational expectations Define and document acceptance criteria, edge cases, negative scenarios, and non-happy path behaviors for CIAM capabilities Partner with engineers and QE resources to support test strategy development, including functional, integration, regression, and security-related testing Validate delivered functionality against requirements and workflows, identifying gaps, risks, or defects early and driving them to resolution Support root cause analysis of defects and production issues, partnering with teams to prevent recurrence through improved requirements or controls Cross-Team Coordination & Delivery Support Participate in system delivery teams as a CIAM subject matter expert, supporting backlog refinement, sprint planning, and release readiness activities Assess downstream impacts of CIAM changes on consuming applications, customer experience, and operational processes Communicate technical constraints, sequencing risks, and tradeoffs clearly to stakeholders Support onboarding and adoption of CIAM capabilities by partner product teams through documentation, consultation, and issue triage Process, Controls & Continuous Improvement Analyze existing CIAM-related processes and controls to identify gaps, risks, and opportunities for improvement Contribute to standardization of CIAM integration patterns, documentation, and best practices Continuously refine requirements and quality practices based on production learnings, stakeholder feedback, and evolving security standards

Requirements

Bachelor’s degree or equivalent combination of education and experience
5+ years of experience as a Business Systems Analyst, Systems Analyst, or similar role supporting complex, integrated systems
Strong experience translating business and technical needs into detailed system requirements and documentation
Demonstrated ability to think end-to-end across systems, workflows, and user experiences
Excellent communication skills with both technical and non-technical audiences
Strong analytical, problem-solving, and root cause analysis skills

Nice To Haves

Experience with CIAM, IAM, or identity-adjacent platforms (SSO, MFA, federation, role-based access)
Experience supporting customer-facing or enterprise shared services platforms
Familiarity with Quality Engineering practices, testing automation, test strategy development, or hands-on validation activities
Experience working in regulated, high-availability, or security-sensitive environments
Strong process mapping and diagramming skills (e.g., Lucidchart, Visio)

Responsibilities

Perform detailed systems analysis for CIAM capabilities including authentication, authorization, onboarding, self-service, and customer administrator workflows
Translate CIAM architecture and security requirements into clear epics, features, user stories, and acceptance criteria consumable by engineering teams
Document functional and non-functional requirements, integrations, dependencies, data flows, and system interactions using appropriate artifacts (user stories, workflows, diagrams, and business rules)
Serve as the primary liaison between business stakeholders, Product, Engineering, Platform, and Information Security teams to ensure shared understanding and feasibility of solutions
Own quality considerations from requirements through release, ensuring CIAM solutions are testable, measurable, and aligned with security and operational expectations
Define and document acceptance criteria, edge cases, negative scenarios, and non-happy path behaviors for CIAM capabilities
Partner with engineers and QE resources to support test strategy development, including functional, integration, regression, and security-related testing
Validate delivered functionality against requirements and workflows, identifying gaps, risks, or defects early and driving them to resolution
Support root cause analysis of defects and production issues, partnering with teams to prevent recurrence through improved requirements or controls
Participate in system delivery teams as a CIAM subject matter expert, supporting backlog refinement, sprint planning, and release readiness activities
Assess downstream impacts of CIAM changes on consuming applications, customer experience, and operational processes
Communicate technical constraints, sequencing risks, and tradeoffs clearly to stakeholders
Support onboarding and adoption of CIAM capabilities by partner product teams through documentation, consultation, and issue triage
Analyze existing CIAM-related processes and controls to identify gaps, risks, and opportunities for improvement
Contribute to standardization of CIAM integration patterns, documentation, and best practices
Continuously refine requirements and quality practices based on production learnings, stakeholder feedback, and evolving security standards