Senior Business Systems Analyst, CIAM
About The Position
Lead the transformation of customer identity capabilities for a leading financial services organization. We are seeking a Senior Business Systems Analyst with deep Customer Identity and Access Management (CIAM) expertise to support a major transformation program for one of our Financial Services clients. This role will be responsible for assessing current-state capabilities, defining target-state operating models, and helping shape the future vision for customer identity capabilities across the organization. Working closely with business, technology, security, and delivery stakeholders, you will play a key role in defining strategic outcomes, establishing MVP and future-state capabilities, and supporting successful program delivery.
Requirements
- 5+ years of demonstrable experience delivering Customer Identity and Access Management (CIAM) initiatives.
- Proven experience as a Senior Business Analyst, Business Systems Analyst, or Consultant delivering large-scale transformation initiatives.
- Strong experience conducting capability assessments and defining target-state operating models and business capabilities.
- Experience translating strategic objectives into MVP and future-state delivery plans.
- Excellent stakeholder management, workshop facilitation, requirements gathering, and documentation skills.
Nice To Haves
- Financial Services industry experience within banking, wealth management, insurance, or capital markets environments.
- Experience supporting enterprise identity, authentication, authorization, customer onboarding, or access management programs.
- Knowledge of regulatory, security, and risk considerations related to customer identity management.
- Experience working within Agile delivery environments.
- Familiarity with modern CIAM platforms and digital identity ecosystems.
Responsibilities
- Deliver a comprehensive assessment of current CIAM capabilities, identifying gaps, risks, opportunities, and strategic recommendations.
- Define target-state CIAM capabilities and support the development of MVP and future-state roadmaps.
- Design and document a new CIAM operating model aligned to business objectives, customer experience goals, and regulatory requirements.
- Facilitate workshops and collaborate with business, security, architecture, and delivery teams to gather requirements and define solutions.
- Produce high-quality business analysis artefacts, including requirements documentation, process models, capability maps, and stakeholder communications.
Benefits
- Comprehensive Benefits Coverage – 100% company-paid health, life, and disability insurance effective from Day 1 of employment.
- Retirement Savings Program – Registered Retirement Savings Plan (RRSP) with the option of receiving a matching employer contribution.
- Virtual Health Care – Company-paid program available to all employees and their dependents/partners.
- Employee & Family Assistance Program (EFAP) – Company-paid support services for employees and their dependents/partners.
- Enhanced parental leave benefits, wellness reimbursement, and a dedicated Business Coach from Day 1.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
