Senior Business Systems Analyst

PetSmart • Phoenix, AZ

2d • Hybrid

About The Position

The Sr. Business Systems Analyst is a key member of the Solutions team, responsible for designing, enhancing, and supporting scalable systems that power PetSmart’s Supply Chain operations. This role partners closely with Supply Chain, IT, vendors, and cross-functional business teams to improve processes, strengthen system performance, and support the company’s broader operational strategy. In this role, you will serve as a functional system administrator and subject matter expert for supply chain applications, including WMS platforms. You will use business process knowledge, data analysis, SQL, and system expertise to identify opportunities, solve complex problems, and deliver sustainable solutions that improve efficiency, visibility, and execution across the supply chain.

Requirements

• Bachelor’s degree in Computer Science, Supply Chain Management, Retail, Business, or equivalent experience preferred.
• 5+ years of relevant experience in business systems analysis, supply chain systems, systems functionality, or analytical process improvement.
• Strong understanding of supply chain management strategies, processes, and concepts preferred.
• Proven ability to solve complex issues through data analysis, root cause investigation, and cross-functional collaboration.
• Self-starter with the ability to identify and drive system-based process improvements and cost-saving opportunities.
• Demonstrated success supporting change management in a performance-driven environment.
• Experience with relational databases and SQL, including Oracle, MS SQL, PostgreSQL, or similar platforms.
• Experience with Manhattan or other warehouse, transportation, or distribution applications highly preferred.
• Experience with Business Intelligence tools preferred.

Responsibilities

• Analyze supply chain business processes, identify improvement opportunities, and recommend scalable system and process solutions.
• Partner with business stakeholders, IT teams, vendors, and operational leaders to support system enhancements, projects, and daily issue resolution.
• Develop and execute project plans for identified improvement opportunities, including defining KPIs to measure success and business impact.
• Use SQL and data analysis to create actionable insights that support Supply Chain decision-making.
• Serve as a subject matter expert for WMS and related supply chain applications.
• Support cross-functional projects, system configuration, testing, training, and process optimization.
• Participate in a rotational on-call support schedule to help troubleshoot and resolve critical system issues, ensuring timely response and minimal operational disruption.
• Travel up to 25% to support projects, training, and process analysis.

Benefits

• Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
• On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
• “Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
• “Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more
• “Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education
• Paid Volunteer Opportunities to spend time doing good for causes close to heart
• Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree