Business Systems Analyst 1 - Central (A)

University of Miami•Coral Gables, FL

5d•Onsite

About The Position

The University of Miami Information Technology & Systems Department is hiring a full-time Business Systems Analyst 1 in Coral Gables, Florida. The role supports the collection and analysis of data to develop technology plans and strategies that enhance performance, reduce costs, and improve efficiency. The analyst evaluates operations, systems, methods, and procedures and recommends improvements. As a member of the IT Solutions team within the IT Strategy and User Experience unit, the analyst serves as a liaison between business stakeholders and technology teams. The position supports intake, requirements gathering, business analysis, process improvement, solution evaluation, and coordination of technology initiatives across ITS and the University. The analyst works with functional departments, project managers, technical teams, and service owners to identify needs, recommend solutions, and support successful implementation and adoption of technology services. The role also supports a broad portfolio of enterprise systems, applications, and initiatives.

Requirements

Bachelor’s degree in a relevant field.
Minimum one year of relevant experience in business analysis, business systems support, project coordination, process improvement, or a related field is listed as preferred.
Ability to learn new procedures, technologies, and protocols and adapt to changing priorities and work demands.
Ability to work collaboratively and contribute to a team environment.
Proficiency with office software, technology, and relevant computer applications.
Strong written and verbal communication skills for interacting with colleagues and stakeholders.
Ability to work independently and collaboratively.
Accuracy and attention to detail in completing assignments.
Ability to organize and prioritize work under pressure and meet deadlines.
Ability to handle confidential information with discretion.
Commitment to the University’s core values.
Ability to work evenings, nights, and weekends as necessary.

Nice To Haves

Relevant business analysis, project management, process improvement, or change management certifications, such as CBAP, CCBA, PMP, or Lean Six Sigma.
Experience with higher education business processes.
At least one year of relevant experience in business analysis, business systems support, project coordination, process improvement, or a related field.

Responsibilities

Develop detailed action plans with goals and target dates and obtain necessary approvals.
Maintain ongoing communication and rapport with managing staff.
Create flowcharts of existing processes and improved processes.
Prepare time and cost estimates for projects and proposals.
Research best-practice models and benchmarking.
Apply industrial and management engineering techniques, including process design, optimization models, forecasting methodologies, and supply chain principles, to improve systems.
Analyze flows of people, activities, and materials; employee work methods and utilization; policies and procedures; staffing and supervisory structures; space utilization; supply and demand methods; forms; equipment; and computerized systems.
Design improved work systems by revising work standards, policies, and procedures.
Design systems for production and inventory control, including buying, storing, handling, processing, and using materials and supplies.
Assist with designing facilities, management systems, and standard operating procedures.
Develop management control systems to support financial planning and cost analysis.
Improve productivity through technology and human factors.
Assist with designing supply chain management standards across the institution.
Collect data to measure baseline performance against improvements before and after recommendations are implemented.
Prepare presentations of projects and studies, including data, methodology, results, recommendations, and associated costs and savings.
Participate in continuous quality improvement activities and follow University and unit-level policies and procedures while safeguarding University assets.
Manage intake and analysis of operational and strategic technology requests submitted to the IT Solutions team.
Gather, document, and validate stakeholder business requirements, workflows, and process improvement opportunities.
Analyze business processes and recommend technology solutions to improve efficiency, effectiveness, and user experience.
Liaise between business units and technical teams to communicate requirements, priorities, risks, and project objectives.
Develop business requirements documents, process maps, user stories, and use cases.
Assist in evaluating enterprise technology solutions and identifying opportunities to leverage existing systems and services.
Facilitate stakeholder meetings, workshops, interviews, and requirements-gathering sessions.
Coordinate with project managers, system administrators, developers, vendors, and other ITS teams to support project delivery.
Support project planning, including timeline development, task tracking, risk identification, and status reporting.
Participate in solution testing, including test planning, functional testing, user acceptance testing, and issue resolution.
Assist with implementation planning, user readiness activities, and transition to support.
Analyze data and prepare reports, dashboards, presentations, and recommendations to support decision-making.
Monitor system usage, identify trends, and recommend enhancements to improve business outcomes and user satisfaction.
Support continuous service improvement by identifying opportunities to streamline processes and optimize technology investments.
Develop and maintain business procedures, training materials, knowledge articles, and support resources.
Collaborate with change management, communications, and user experience teams to support adoption of new technologies and services.
Mentor student employees and interns in business analysis, customer engagement, and process improvement.
Perform other duties as assigned in support of the IT Strategy and User Experience unit.