Business Systems Administrator

City of Durham•Durham, NC

About The Position

The Business Systems Administrator provides technical support, administration, and maintenance of the Finance Department’s technology systems and equipment. The role serves as a subject matter expert and technical lead for department information systems, primarily supporting the newly implemented Oracle Fusion ERP and other Finance applications and equipment, including banking-related software. Working with and under the direction of the Business Systems Manager, the position supports post-implementation troubleshooting, end users, system configuration, data conversion and reconciliation, training, and documentation. The position performs complex analysis and provides technical leadership for information systems; assesses business and technology requirements; and supports system integrity, operational efficiency, and compliance with applicable contracts, regulations, standards, policies, and procedures. Responsibilities also include reviewing and managing data, configuring systems, creating reports and queries, administering servers or networks, managing procurement-related activities, and collaborating with department staff, other City departments, vendors, and external agencies. The incumbent may serve as a lead worker or supervise staff.

Requirements

Bachelor’s degree or equivalent in computer science, information technology, or a directly related field.
Seven years of related professional information technology experience, or an equivalent combination of education and experience.
Experience that includes ERP systems, modules, and/or integrations, end-user support, report writing, and some project management.

Nice To Haves

Experience with Oracle Fusion Finance, Purchasing, General Billing, and Payroll modules.
Report-writing experience using SQL or Oracle report-building tools.

Responsibilities

Provide software and hardware support for Oracle Fusion ERP and other Finance Department applications and equipment, including banking-related software as needed.
Troubleshoot system functionality and user issues, and modify software setup to accommodate operational changes.
Review data for accuracy and quality; research, analyze, update, convert, reconcile, extract, and manage data.
Assess business and technology requirements and configure systems.
Create, develop, and edit reports using SQL, FDI, OTBI, SmartView, or other Oracle-related reporting tools.
Facilitate task teams for the ongoing development and maintenance of Finance systems.
Work with vendors to address complex system errors and issues.
Develop and facilitate training and documentation for Oracle Fusion applications used by Finance.
Coordinate technology support and the design, installation, and modification of hardware, network, and software solutions.
Plan and implement process improvements and ensure operational efficiency, system integrity, and compliance.
Prepare, maintain, review, and submit policies, operational and financial reports, records, user guides, manuals, contracts, and agreements.
Design and manage databases and systems; research, compile, digitize, and review data and the work of others for accuracy and compliance.
Manage procurement processes; evaluate products and services; review expenditures; order supplies; prepare cost estimates and financial forecasts; and make budget and procurement recommendations.
Collaborate with the Business Systems Manager, department management, City departments, vendors, and external agencies; facilitate meetings, make presentations, provide consulting and subject-matter expertise, and resolve issues.
As assigned, plan, assign, and evaluate work; train staff; manage projects; and serve as a lead worker or supervisor, including conducting performance evaluations and supporting hiring, discipline, and termination procedures.