Business System Manager

Assurant

1d•$88,000 - $147,000

About The Position

The Business Systems Manager is a key partner to Program and Process Improvement Managers and other stakeholders, identifying and defining system feature requirements that support organizational strategy. Working in an Agile environment, the manager performs the Business Product Owner (BPO) role on delivery teams assigned to programs or initiatives. The role works closely with software engineering and delivery teams to determine what will be built and ensures business requirements are clearly defined, strategically aligned, and communicated effectively. It manages and refines feature backlogs and advises on iteration structure for functional, end-to-end delivery aligned with program plans and charters. The position focuses on outcomes, strategic alignment, user experience, and measurable performance, enabling execution of Global Automotive’s strategy. The role oversees backlog management and prioritization, stakeholder communication and alignment, product development and delivery, and performance measurement and continuous improvement. It reviews and accepts completed work, supports testing and user acceptance testing, coordinates releases, and uses performance metrics and user feedback to guide product enhancements. Assurant describes its culture as The Assurant Way, emphasizing service, practical innovation, and a willingness to take chances. The company is a global business services provider supporting consumer purchases and connected-world solutions.

Requirements

3–5 years of experience as a business systems manager or in a similar role, or specific training.
Ability to connect feature recommendations to strategy, business needs, market fit, and ROI.
Technical acumen and demonstrated expertise in one or more key business systems managed by the Business Systems Management team.
Deep understanding of one or more Global Automotive business channels, including products and functional areas.
Strategic thinking, problem-solving ability, and strong analytical skills.
Collaborative communication and stakeholder-management skills, including sharing updates, facilitating discussions, and addressing inquiries across organizational levels.
Understanding of the company’s overall strategy.
Effective verbal and written communication skills.
Understanding of KPI metrics reporting and ability to translate metrics into business system product management.
Understanding of the software development lifecycle and Agile methodology.
Familiarity with Salesforce and cloud environments.
Bachelor’s degree or equivalent experience.
More than 3 years of experience in the same or a similar role.
Understanding of warranty products and services.
Understanding of operations administration or sales administration business processes.

Nice To Haves

Business Systems Analyst (BSA) certifications such as IIBA, ECBA, CCBA, CBAP, or PMI-PBA, or a Product Owner/Product Manager certification (POPM).
Experience within the automotive industry.

Responsibilities

Manage the backlog for one or more key business systems.
Collaborate with stakeholders and software engineering to capture fully articulated feature requirements.
Write clear user stories and acceptance criteria for the development team.
Create, maintain, and refine a prioritized product backlog of features, user stories, and tasks in the designated platform.
Support prioritization and sequencing of backlog items during Agile Program Increment (PI) Planning based on strategic priorities, business value, outcomes, and desired experiences.
Translate between business stakeholders and development teams to ensure clear, consistent communication.
Collaborate with program and process management, other Business Systems Owners, and stakeholders to align on program goals and priorities.
Ensure acceptance criteria meet stakeholder needs and expectations.
Provide context and answer development team questions about backlog items.
Participate in program, project, and Agile planning meetings.
Oversee product development, evaluate progress at each iteration, and validate solutions against strategic objectives.
Review and accept completed work, confirm it meets acceptance criteria and quality standards, and provide approval or sign-off.
Develop test criteria and work with end users to clarify what and how to test.
Respond to feedback and issues, report and resolve UAT findings promptly, and investigate root causes to maintain progress.
Coordinate with release management to plan and execute releases, including related marketing, training, and pricing activities.
Track key metrics and gather feedback to assess performance and identify improvement opportunities.
Analyze sales data, user engagement, customer satisfaction and retention rates, and user adoption.
Use data and user insights to drive ongoing product enhancements and evolution.