Business System Analyst - Pharmaceutical
SGS•Remote, REMOTE
•$47,000 - $60,000
About The Position
This role connects the Sales organization with the business and laboratory systems that support it. Working across Salesforce, CRM, LIMS, ELN, and other digital platforms, the Business System Analyst turns sales and operational data into reports, dashboards, and forecasts while ensuring the systems behind that data are configured, supported, and adopted effectively. The role acts as a liaison between sales, laboratory, business, and IT teams. It gathers and translates business requirements, supports end users and training, and drives process improvements that strengthen sales performance and laboratory operations.
Requirements
- Bachelor’s degree or equivalent experience.
- Experience in pharma, laboratory, testing industry, or commercial operations.
- Familiarity with LIMS, Salesforce, or document workflow systems.
- At least 2 years of experience with CRM systems; Salesforce preferred.
- Intermediate Excel skills required, including data analysis and pivoting reports into usable files; advanced Excel skills preferred.
- Proficient user-level skills with LabVantage Laboratory Information Management System (LIMS).
Nice To Haves
- Advanced Excel skills.
- Salesforce experience.
Responsibilities
- Provide regular sales analytics, pipeline analysis, and forecasting support; support sales review and performance meetings.
- Measure and communicate sales KPIs for individuals and teams accountable for commitments and goals; analyze performance against goals to identify trends and areas of weakness.
- Create, update, and distribute sales reports and dashboards for the Sales team and Management; support Sales teams with Salesforce data management.
- Assist with dashboard maintenance and CRM data quality initiatives.
- Provide support for Salesforce, LIMS, ELN, and other business applications.
- Participate in user acceptance testing (UAT), validation activities, and deployment of system changes.
- Work closely with product owners to understand business requirements; collaborate with cross-functional teams across operations, sales, IT, and laboratories.
Benefits
- Medical, dental, and vision insurance
- Life insurance
- Employee wellness programs
- Competitive pay
- 401(k) with company match and immediate vesting upon enrollment
- Employee referral program
- Annual bonus target
- Online training courses
- Virtual and classroom development experiences
- Tuition reimbursement program
- Paid time off, including vacation, sick time, company holidays, floating holidays, and volunteer time
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What This Job Offers
Job Type
Full-time
