Business Support Specialist I/II - Mortgage Compliance

First National Bank Alaska • Anchorage, AK

2d

About The Position

First National Bank Alaska is hiring a Business Support Specialist I or II for its Secondary and Technical Unit in Mortgage Lending. The role supports the department’s secondary mortgage requirements by helping ensure received documentation complies with regulatory guidelines and bank policies. The position reports directly to the department head. Compensation is based on experience and qualifications, with minimum hourly offers of $25.42 for Specialist I and $27.50 for Specialist II. The schedule is Monday through Friday.

The position administers delegated assignments and responsibilities of limited risk and moderate complexity. It supports planning, coordination, workflow improvement, regulatory compliance, quality assurance, and reporting. The role may direct the work of others and performs other related duties as assigned.

The work typically takes place in an environment with moderate noise. The position requires regular sitting, hand use, and reaching; frequent talking and hearing; and occasional standing, walking, stooping, kneeling, crouching, crawling, and lifting or moving up to 25 pounds.

Requirements

• For Business Support Specialist I: bachelor's degree in a business-related field and two years of progressively responsible business operations experience; or four years of progressively responsible business operations experience; or an equivalent combination of education, training, and experience.
• For Business Support Specialist II: bachelor's degree in a business-related field and three years of progressively responsible business operations experience; or five years of progressively responsible business operations experience; or an equivalent combination of education, training, and experience.
• Advanced word processing, database, and spreadsheet software experience.
• Excellent written and verbal communication skills.
• Ability to think critically, use business metrics, and effectively manage own and others’ time, priorities, and resources.
• Ability to handle highly confidential information, frequent deadlines, and time constraints.
• Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals, and to present information and respond to questions from managers, customers, and the general public.
• Ability to work with probability and statistical inference, and apply fractions, percentages, ratios, and proportions to practical situations.
• Ability to solve practical problems involving variables and limited standardization, and interpret written, oral, diagrammatic, or scheduled instructions.
• Ability to perform the described physical duties, including occasionally lifting or moving up to 25 pounds.

Nice To Haves

• Banking or related financial industry experience for Business Support Specialist I.
• Banking or financial industry experience for Business Support Specialist II.
• Project management experience.
• Experience using project management software.

Responsibilities

• Perform assigned responsibilities within predetermined scope, budget, schedule, and inherent risk; identify resources, training needs, and risk management strategies; manage day-to-day activities and coordinate with bank management, end users, and vendors.
• Assist assignment owners with implementation plans, team assembly, and coordination of individual responsibilities to ensure timely completion of tasks.
• Communicate assignment status, including costs and scheduling, to functional area managers.
• Track and follow up on outstanding items and assist assignment owners with quality assurance audits.
• Assist with workflow analysis to identify labor-intensive tasks and inefficiencies, and recommend automation and process changes to streamline workflows and improve resource efficiency.
• Assist in developing functional-area plans, goals, objectives, budgets, and procedures.
• Stay informed about relevant federal and state regulations and work with compliance staff to ensure assignments comply with applicable regulations.
• Create reports and presentations for all levels of management and, when needed, direct the work of others.
• Perform other work-related duties assigned by the supervisor.

What This Job Offers

• Job Type: Full-time