Business Support Specialist - Customer Ops

PSEG•Springfield, NJ

2d•$79,400 - $125,600•Hybrid

About The Position

This position supports the Electric, Gas, and Transmission divisions with billing and collection of infrastructure relocation project costs. Using SAP, an in-house SQL database, and Microsoft tools, the specialist performs detailed project cost analysis—including verification, assessment, projection, and true-ups—to help determine costs for project managers and other internal and external stakeholders. The role coordinates with internal and external process owners to ensure cost information is accurate and clearly presented for invoicing State Agencies and other third-party customers. Only current PSEG employees are being considered at this time.

Requirements

Bachelor of Science degree plus 3 years of relevant experience, or 7 years of equivalent relevant experience in lieu of a degree.
Comprehensive knowledge of Microsoft Office and the FI and CO modules in SAP.
Strong organizational and customer relationship skills, with the ability to build and maintain effective partnerships within and across the organization.
Strong analytical, organizational, and communication skills; attention to detail; and ability to work collaboratively with internal and external associates.
Valid U.S. driver's license and satisfactory driving record.
Foster an inclusive work environment and respect diversity, including differences in others' strengths, perspectives, approaches, and personal choices.
Familiarity with technology offerings including SAP, Ariba, Microsoft Office, and DWMS.
Ability to present written and oral work-process documentation clearly and concisely.
Compliance with the Department of Energy regulation 10 CFR 810 is required.
Only current PSEG employees are being considered at this time.

Nice To Haves

Ability to work with SQL databases, Power BI, and Microsoft 365 Copilot.

Responsibilities

Provide technical and financial support for third-party billing, including billing, collection, and reconciliation of recoverable project costs.
Monitor project receivables, issue dunning letters, and follow up with customers on invoices more than 90 days overdue.
Coordinate with internal and external project managers to resolve collection-related issues.
Create and maintain reports and analytics tracking project costs and payments against contractual agreements; prepare documentation for project change orders.
Collaborate with project managers, engineers, and technicians to maintain awareness of project progress, financial status, and key components, including through an onsite presence within the division.
Serve as a liaison between Third Party Billing and internal and external organizations, resolving issues as they arise.
Update and maintain project data in the in-house database and assess potential enhancements to improve prioritization based on business needs.
Prepare daily, monthly, annual, and ad hoc reports to support operational requirements.
Identify root causes, perform variance analysis, and recommend process improvements as part of problem-solving initiatives.
Conduct data extraction, financial review, and analysis to support decision-making and performance tracking.
Respond promptly and effectively to customer concerns and resolve escalated billing questions.