Business Support Specialist - Customer Ops

PSEG•Springfield, NJ

12h•Hybrid

About The Position

This position supports PSEG’s Electric, Gas, and Transmission divisions with billing and collection of infrastructure relocation project costs. It uses SAP, an in-house SQL database, and Microsoft tools to analyze project costs—including verification, assessment, projection, and true-ups—for project managers and other internal and external stakeholders. The role coordinates with process owners to ensure cost information is accurate and clearly presented for invoicing state agencies and other third-party customers. At this time, only current PSEG employees are being considered. The specialist provides technical and financial support for third-party billing, monitors receivables, prepares reports and project documentation, and works with project managers, engineers, and technicians to understand project progress and financial status. The position also maintains project data, resolves billing and collection issues, analyzes variances, and recommends process improvements. Some work requires an onsite presence within the division. During emergency restoration efforts, employees may be assigned duties outside their normal responsibilities and may work a different schedule.

Requirements

Bachelor of Science degree and 3 years of relevant experience, or 7 years of equivalent relevant experience in lieu of a degree.
Comprehensive knowledge of Microsoft Office and the FI and CO modules in SAP.
Strong organizational and customer relationship skills, including the ability to build and maintain effective partnerships within and across the organization.
Strong analytical, organizational, and communication skills; attention to detail; and ability to work collaboratively with internal and external associates.
Valid U.S. driver’s license and satisfactory driving record.
Ability to present written and oral work-process documentation clearly and concisely.
Compliance with the Department of Energy’s regulation 10 CFR 810; where applicable, the successful applicant must meet the specified citizenship, permanent-residency, or protected-individual criteria.
Must foster an inclusive work environment and respect diversity, demonstrating and valuing differences in others’ strengths, perspectives, approaches, and personal choices.
Only current PSEG employees are being considered at this time.

Nice To Haves

Ability to work with SQL databases.
Ability to work with Power BI.
Ability to work with Microsoft 365 Copilot.
Familiarity with SAP, Ariba, Microsoft Office, and DWMS.

Responsibilities

Provide technical and financial support for third-party billing, collection, and reconciliation of recoverable project costs.
Monitor project receivables, issue dunning letters, and follow up with customers on invoices more than 90 days overdue.
Coordinate with internal and external project managers to resolve issues arising during collections.
Create and maintain reports and analytics that track project costs and payments against contractual agreements.
Prepare documentation required for project change orders.
Work directly with project managers, engineers, and technicians to stay informed about project progress, financial status, and key components, including through an onsite presence within the division.
Serve as a liaison between Third Party Billing and internal and external organizations, resolving issues as they arise.
Update and maintain project data in the in-house database and assess potential enhancements to improve business-based prioritization.
Prepare daily, monthly, annual, and ad hoc reports for operational needs.
Participate in problem-solving initiatives by identifying root causes, conducting variance analysis, and recommending process improvements.
Conduct data extraction, financial review, and analysis to support decision-making and performance tracking.
Respond promptly to customer concerns and resolve escalated billing questions.