Business Support Specialist-PRN

Trinity Health•Dubuque, IA

13d•Onsite

About The Position

MercyOne Dubuque is seeking a Business Support Specialist to provide 24-hour/7 day a week operation and monitoring of communications center equipment and systems for hospital, client/tenants, and affiliated sites. This role involves providing informational services to the public and all campus sites, greeting patients and visitors, offering directions, and maintaining a positive public image for MercyOne Dubuque Medical Center. The specialist will also handle mailing services, meeting room coordination, and system support for beeper paging, working under the general supervision of the Business Support Services Director/Coordinator.

Requirements

High school diploma or GED required. Degree from higher level education degree that requires a high school diploma or GED as a pre-requisite is also permitted.
Previous experience in direct customer relations/communications center preferred.
Experience within Microsoft O365 (M365 Word, Powerpoint, Excel, Teams, Edge) and Internet.
Maintains a professional, collaborative work environment so as to foster a positive public image for MercyOne Medical Center.
Knows and adheres to all laws and regulations pertaining to patient health, safety and medical information (i.e. HIPAA, Stark, etc.).
Must have ability to interact with associates, physicians, visitors and patients consistent with MercyOne’s Mission & Values, Mercy’s Model of Caring, which includes the Caring Model Principles and the Guiding Behaviors, and Trinity Health’s Code of Conduct.
Must have excellent written and verbal communication skills with the ability to relate to people across all levels & diverse backgrounds; ability to handle interactions with discretion, tact & courtesy.
Ability to adapt to constant interruptions and handle critical response situations in a CALM, ORDERLY MANNER.
Ability to quickly and accurately recognize names and numbers in various department databases.

Nice To Haves

Previous experience in direct customer relations/communications center preferred.

Responsibilities

Adheres to the principles of caring and expected behaviors outlined in MercyOne Medical Center's Model of Caring and Trinity Health's Code of Conduct.
Maintains a working knowledge of applicable Federal, State and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, and other policies and procedures.
Performs other duties consistent with the purpose of the job as directed.
Receives and routes incoming telephone calls by operating the SPOK Console quickly and efficiently per established protocol.
Performs page requests and initiates security calls by operating the hospital public address system, Motorola pagers, and security radio.
Announces all emergency codes via public address system, i.e., STAT calls, ALL CODES, notifying appropriate hospital personnel and/or outside agency personnel for quick response.
Monitors all alarm panels including emergency data computer and fire panel and printer and notifies appropriate personnel when an alarm is activated in a timely manner.