Business Support Specialist I

Park National Bank

8d • Remote

About The Position

JOB RESPONSIBILITIES #Ll-Remote

Provide customer support for business banking products and services,
including Business Online Banking, Commercial Online Banking, Mobile Banking
and QuickBooks integrations
Research and resolve business customer inquiries via Online Secure Messaging,
email and telephone
Assist with customer inquiries relating to Cash Management products and
services and facilitate a resolution for customer problems quickly and
efficiently
Maintain an in-depth knowledge of all Cash Management products and services;
recognize customer needs for additional services and refer them to the
appropriate Cash Management group
Adhere to department performance metrics to ensure service levels and
customer expectations are consistently achieved
Communicate process improvement, efficiency and customer service improvements
ongoing to supervisor
Participate in identifying, measuring, monitoring, controlling and mitigating
departmental and enterprise wide risks
Maintain awareness of and adherence to Bank’s compliance requirements and
risk management concepts, expectations, policies and procedures and apply
them to daily tasks
Deliver a consistent, high level of service within our Serving More standards
Other duties as assigned

Requirements

• High school diploma or equivalent required
• Interpersonal/Customer Service Skills
• Written and Verbal Communication
• Ability to understand and follow directions
• Adaptable to change
• Basic Computer Skills
• Ability to build collaborative relationships
• Ability to work as part of a team

Nice To Haves

• 2 or more years of customer service or call center preferred

Responsibilities

• Provide customer support for business banking products and services, including Business Online Banking, Commercial Online Banking, Mobile Banking and QuickBooks integrations
• Research and resolve business customer inquiries via Online Secure Messaging, email and telephone
• Assist with customer inquiries relating to Cash Management products and services and facilitate a resolution for customer problems quickly and efficiently
• Maintain an in-depth knowledge of all Cash Management products and services; recognize customer needs for additional services and refer them to the appropriate Cash Management group
• Adhere to department performance metrics to ensure service levels and customer expectations are consistently achieved
• Communicate process improvement, efficiency and customer service improvements ongoing to supervisor
• Participate in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise wide risks
• Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
• Deliver a consistent, high level of service within our Serving More standards
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees