Business Support Specialist
About The Position
Westland Insurance Group Ltd. is growing and has a new opportunity for a Business Support Specialist – Acturis Support. This role is ideal for someone who enjoys helping others, solving technical challenges, and delivering excellent service. The ideal candidate is detail-oriented, service-driven, thrives in a fast-paced environment, and is passionate about supporting end users. As a Business Support Specialist, you will play a key role in ensuring the smooth operation of Westland’s core technology systems. You’ll provide timely support, troubleshoot issues, and help users confidently navigate the Acturis platform to minimize disruptions and maintain business continuity.
Requirements
- Strong customer service mindset with a passion for helping others
- Solid understanding of Acturis and its use across the business
- Skilled in Microsoft Office 365 and comfortable with technology systems
- Excellent problem-solving, analytical, and organizational skills
- Clear and professional communication, both written and verbal
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment
- Detail-oriented with strong time management skills
- Adaptable, resilient, and committed to continuous learning
Responsibilities
- Provide phone, email, and desk-side support for Acturis users
- Troubleshoot issues and respond to “how-to” questions to support daily operations
- Log and track incidents and service requests in ServiceNow to maintain accurate reporting
- Create and maintain support documentation, including user guides and WhatFix content
- Prioritize tasks, manage workload, and follow up with users to ensure resolution
- Escalate complex issues to vendors or internal specialists as needed
- Contribute to continuous improvement by identifying recurring issues and enhancements
- Develop knowledge base articles and standard troubleshooting documentation
- Support project work and take on additional responsibilities such as business or system analysis when required
Benefits
- Continuous learning opportunities
- Financial assistance for approved work-related training/development courses leading to certification
- Professional development programs, including seminars and conferences
- An open, flexible and welcoming workplace
- Plenty of opportunities to grow and learn
- Autonomy to drive your own success
- Inclusive culture
- A total rewards program that takes care of your financial, physical, and mental health
- Flexible paid Values Days to celebrate days important to you
- Paid Volunteer Days as part of Amplifying Communities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
