Business Support Specialist II

Abbott • Kansas City, KS

7d • Remote

About The Position

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

Career development with an international company where you can grow the career you dream of.
Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
An excellent retirement savings plan with high employer contribution
Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Requirements

• Strong phone presence and professional written communication.
• Proven ability to qualify prospects using structured criteria.
• Excellent organization, follow-through, and attention to detail.
• Proficiency with Microsoft 365 (Outlook, Excel, Teams, Word) and Salesforce.
• Data integrity mindset; comfortable managing lists and pipeline stages.
• Ability to work cross-functionally and manage multiple priorities in a fast-paced environment.
• Qualified candidates must currently live in the Kansas City area.

Nice To Haves

• 2–3 years in provider outreach, network development, sales development, or healthcare operations.
• Experience with clinic/provider networks, scheduling/coverage models, or healthcare contracting.
• Familiarity with call scripting and objection handling.

Responsibilities

• Conduct structured outbound outreach (phone/email) to clinics to confirm current services (onsite, after-hours, brick-and-mortar vs. mobile/onsite-only), capacity, coverage areas, and service hours, and readiness and interest in contracting with/ without clinic client business.
• Use standardized qualification criteria to determine next steps: contracting or Sales handoff for full install.
• Educate clinics on value proposition, onboarding expectations, and basic implementation steps.
• Identifies exceptions and escalation scenarios and develops informed recommendations for leadership review and approval, in alignment with the role’s defined scope and authority.
• Identify clinics with no volume in the past 12 months and validate status (active, inactive, disabled for scheduling).
• Recommend cancellation of non-performing clinics to maintain a true network view.
• Track service changes (start/stop of onsite or after-hours testing) and update systems accordingly.
• Create and manage a clean pipeline of Qualified and Sales-Ready clinics.
• Prepare handoff packages for Sales including: Verified contacts, services, and readiness notes, Opportunity context, decision-makers, objections, and timing, Any required follow-ups or scheduling requests.
• Maintain accurate records: Call outcomes, service flags, and next actions.
• Partner with internal teams to align qualification criteria and cancellation thresholds- recommend changes to your manager.
• Coordinate with the Manila team on call lists, scripts, QA, and throughput goals.
• Escalate complex provider scenarios (contract terms, compliance risks) to the appropriate team.

Benefits

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed