Business Support Specialist I, Emerging Insurance Professionals Program

Smith Brothers Insurance, LLC•Glastonbury, CT

22d•$17 - $28•Onsite

About The Position

The Business Support Specialist I participates in Smith Brothers Insurance’s Emerging Insurance Professionals Program (EIPP), an early-career development role combining hands-on agency and client support with structured training, mentorship, and ongoing professional development. Participants build foundational knowledge of insurance products, terminology, agency operations, carrier relationships, and client service while learning agency workflows and standards. The program is intended to prepare participants for future growth in the organization and requires obtaining applicable insurance license(s) within one year of hire. Failure to obtain the required license(s) within that period means the participant cannot retain the position. Advancement to Business Support Specialist II (Stage 2) depends on meeting performance expectations, completing Stage 1 requirements, obtaining required licensure, and demonstrating readiness. The role supports agency and client insurance programs by assisting Account Managers with designated renewal steps, reviewing basic policies and related documents for routine discrepancies, supporting renewal, pre-renewal, audit, and policy activities, and completing administrative and records tasks. It also involves using carrier websites and systems to retrieve policy documents, order loss runs, research billing inquiries, and support account servicing. The Specialist uses Microsoft Office, agency systems, and AI tools, follows established workflows and confidentiality and quality standards, and contributes to a collaborative team environment. This is a full-time, in-office role based in Glastonbury, Connecticut, with limited flexibility as needed. The work involves frequent communication in person, by video, email, and phone. Some travel and non-standard working hours may be required, and the role requires viewing computer monitors for extended periods. The estimated base hourly rate is $17.40–$28.32. Eligible employees may participate in the company’s benefit programs. Applicants must be authorized to work in the United States full-time without company sponsorship.

Requirements

High school diploma or equivalent required.
Ability to obtain required insurance license(s) within one year of hire.
Proficiency with Microsoft Office applications and ability to learn agency systems, carrier platforms, and emerging technologies, including AI tools.
Ability to communicate clearly and professionally and adapt communication style to different audiences.
Ability to build positive working relationships and collaborate effectively across teams.
Strong client service orientation.
Strong organizational skills and exceptional attention to detail.
Ability to manage multiple priorities, meet deadlines, and follow through on commitments.
Ability to follow structured procedures, workflows, and established processes.
Commitment to continuous learning, professional development, and skill development.
Ability to learn new systems, tools, and concepts quickly.
Ability to research issues, evaluate options, develop practical solutions, and escalate appropriately.
Self-motivated, adaptable team player with a positive attitude, strong work ethic, and resilience.
Commitment to maintaining confidentiality and handling sensitive information appropriately.
Ability to follow agency processes, quality standards, and compliance requirements.
Must be authorized to work in the United States on a full-time basis without Company sponsorship.

Nice To Haves

Bachelor’s degree preferred.
At least one year of client-facing, customer service, administrative, internship, or related professional experience preferred.
Experience working in a fast-paced, team-oriented environment preferred.

Responsibilities

Develop foundational knowledge of insurance products, industry terminology, agency operations, and carrier relationships through training and hands-on experience.
Navigate carrier websites and systems to obtain policy documents, order loss runs, research billing inquiries, and support account servicing.
Assist with renewal, pre-renewal, audit, and policy support activities through Shared Resources workflows.
Participate in internal training, carrier educational opportunities, and professional development activities.
Learn agency workflows, insurance processes, and client service standards to support future career progression.
Work toward obtaining required insurance licensure within one year of hire.
Use agency tools, processes, and workflows to accurately support client insurance programs.
Assist Account Managers with designated steps in the renewal process for assigned accounts.
Review basic insurance policies and related documents to identify and resolve routine discrepancies.
Create, format, and distribute professional correspondence, reports, and other business documents.
Scan, copy, organize, and maintain electronic and physical records as needed.
Complete special projects and other duties as assigned.
Demonstrate initiative, curiosity, and commitment to learning while developing technical and professional skills.
Engage in ongoing professional development and training.
Use Microsoft Office, agency systems, and AI tools to improve efficiency, accuracy, and performance.
Comply with agency processes, confidentiality standards, and quality expectations.
Work effectively with team members, provide backup support, and contribute to a collaborative team environment.
Demonstrate alignment with the organization’s purpose, values, standards, and culture.