Emerging Business Program Manager-1
About The Position
The Emerging Business Program Manager joins Health Advocate’s Health Advocate team and is responsible for retention and growth across a portfolio of emerging business clients. Emerging business clients are defined as having fewer than 1,000 lives and less than $12,000 in annual revenue. The role focuses on organic client growth, realization of client value, retention, and incremental revenue, working with centers of excellence across the organization to achieve client objectives. The manager builds and maintains satisfied client relationships, supports clients’ use of programs and services, and communicates the value and impact of current offerings. The role includes identifying client needs and opportunities for additional services, monitoring potential dissatisfaction or low utilization, and implementing strategies to retain and grow revenue. It also involves coordinating with Business Development, Client Success, Operations, Client Care, and other internal teams to support onboarding and ongoing client success. This is a remote, work-from-home position, with regular travel to the Plymouth Meeting, Pennsylvania headquarters and to client and partner locations across the country. The position requires speaking, typing, leading and participating in virtual meetings, phone calls, and individual meetings, as well as focused concentration, management of multiple initiatives, and persistence. Special projects and additional duties may be assigned to support business growth.
Requirements
- At least 2 years of proven experience and a track record of performance in sales, marketing, or customer service; the posting describes this experience as preferred.
- Strong knowledge and understanding of data and analytics concepts, tools, and methodologies.
- Strong knowledge of and experience with sales enablement tools and technologies.
- Excellent communication and interpersonal skills, including the ability to build rapport and establish trust with customers.
- Ability to collaborate effectively with all functional areas.
- Self-motivated and results-driven, with the ability to work independently and collaboratively in a fast-paced environment.
- Strong analytical and problem-solving skills, including the ability to understand customer needs, uncover opportunities, and translate insights into solutions.
- Proficiency in public speaking.
- Willingness to travel as needed to meet customers and attend industry events.
Nice To Haves
- Bachelor’s degree preferred; a master’s degree or other advanced degree in a relevant discipline is a plus.
- Health benefits industry knowledge or experience, including work with consultant or broker firms, benefits management, corporate healthcare benefits, health insurance or payers, or healthcare service providers.
Responsibilities
- Drive profitable growth from existing clients by building and maintaining satisfied client relationships.
- Support and prioritize a portfolio of clients to improve program utilization, employee engagement, health outcomes, and client satisfaction.
- Retain clients, including service lines, total population served, and margin.
- Achieve revenue retention and growth targets and implement strategies to meet them.
- Develop proactive client-retention strategies and provide program status reports and engagement materials.
- Identify potential revenue streams, client dissatisfaction, service-quality issues, gaps in expected value, and low utilization, and address them proactively.
- Develop trusted client relationships, support successful use of service offerings, communicate service value, and identify opportunities for clients to use additional services.
- Apply new engagement models for emerging businesses and deliver high-value, low-cost client interactions.
- Coordinate hand-offs from Business Development Executives to the Client Success team and partner with Operations, Client Care, and other centers of excellence to support onboarding and overall client success.
- Meet expectations for regular client contact and KPIs, including leading indicators that help predict clients at risk.
- Work with centers of excellence to streamline and automate support for account requests, including contract inquiries, broker-of-record changes, and utilization information.
- Initiate and respond to new opportunities and support special projects and additional duties as assigned.
Benefits
- Competitive compensation package with base salary and a generous commission scale for new-logo sales.
- Robust medical coverage.
- Dental benefits.
- Vision benefits.
- Tuition assistance.
- 401(k) savings plan with company match.
- Paid time off (PTO).
- Paid holidays.
- Access to Health Advocate programs, including EAP and wellness.
- Work equipment, select prospecting software, and product training.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
