Business Support Manager

Avenue5 Residential, LLC•Denver, CO

1d•Onsite

About The Position

Avenue5 is growing, and we are in search of a business support manager to join our dynamic team of Fivers! We are a vibrant third-party multifamily property management firm with locations across the United States. We are proud of our vibrant, inclusive, make-it-happen culture, where we: Listen to our associates, recognize them, and give them room to grow. Invest in our associates to help them become the best version of themselves. Approach every important decision with our associates in mind. Celebrate our associates’ successes and encourage them to raise the bar even higher.

Requirements

High school diploma is required.
Three to five years of customer service experience is required
Ability to adhere to the company’s best practices and Federal Fair Housing requirements during all phases of the prospect and resident lifecycle, from initial prospect inquiry to resident move-out (i.e. touring, application processing, managing security deposits, rental rates, lease administration, resident complaints, legal processes, renewals, etc.)
Familiarity with multi-family housing management and related terminology, budgeting, and commitment to excellence and customer service
Strong organizational and time-management skills
Strong interpersonal skills to communicate with all levels of management effectively and sensitively
Intermediate level knowledge of Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel
Sensitivity to confidential matters is required
Thorough understanding of local, state, and Federal Fair Housing laws
Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency
Capability to read, write comprehend, and converse in English
Excellent customer service and interpersonal skills with the ability to relate to others
Required to complete and successfully pass the Avenue5 Fair Housing and Preventing Discrimination and Harassment training and other courses if assigned

Nice To Haves

Bachelor’s degree is preferred.
One to three years of property management experience is preferred

Responsibilities

Oversee the floating and admin. teams’ daily operations and manage their schedules
Ensure and track training classes and courses
Create a floating tool kit that will live on-site
Conduct monthly touch base meetings
Host quarterly team events and communicate event information to attendees
Track event RSVP’s
Prepare reports for quarterly financial reviews
Review the process with the regional manager for client requests for quarterly check-ins
Review MOR/track weekly schedule for the following month
Discuss delays and ways to eliminate them in the future
Ensure deliverables are received on time
Act as a mentor for the floating and admin. teams
Manage and review the RMS guide compliance workbook quarterly
Provide monthly updates to vice presidents
Ensure AR reports are completed by the 15th of each month in Egnyte
Responsible for updating clients quarterly, including a legislative update
Update clients on any upcoming programs
Host training as needed, including property manager eviction training
Track RRIO compliance and registration
Performs other tasks as assigned