Business Support Manager II

Bank of America • Jersey City, NJ

21h • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Position Summary: Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements. Requires a thorough knowledge of the department or business units functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. Leads the support/administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in-depth knowledge of bank policies and programs and of the departments functional operations. May direct workflow activities.

Requirements

• 7 years of job related experience required
• 3+ years experience in Financial Planning and Analysis
• Excellent communication, influencing and facilitation skills, including the ability to make effective presentations
• Must be analytical, organized and have the ability to manage competing priorities
• Strong interpersonal skills
• Advanced/Expert MS Office skills, especially Excel and PowerPoint
• Prior experience handling multiple facets of an end to end business: Extremely organized/excellent time management skills

Nice To Haves

• Solid understanding of business drivers, operational impact, and how technology and processes enable enterprise goals.

Responsibilities

• Lead business management function within a division of ERFT including management routines, financial management, event management, employee engagement and workforce planning and management
• Managed staffing routines and oversight for GT 2 deep leader
• Prepare Technology executives for the full range of engagements with peers, senior leaders and business partners (as needed)
• Coordinate between GT Teams to ensure alignment with objectives and also manages routines and requests
• Manage and drive production of consistent and appropriate documentation for routines for Technology Executives and business partners
• Support ERFT executives on managing their BAU expenses and governing their initiative portfolio, ensuring visibility of project progress against objectives and tracking decisions/approvals to forecast changes
• Partner with ERFT executives and the business to deliver a strategic agenda, monitor performance and manage costs
• Drive strategies to effectively manage spend, ensuring the proper mix of consulting to full time staff, manage tenure, and governance of staff ramps
• Develop robust and consistent communication and engagement plans for the executives and teams supported
• Understand the linkage of programs and projects to business strategy and portfolio priorities; ensure roadmaps are translated into robust delivery milestones
• Facilitate headcount planning to onboarding

Benefits

• Discretionary incentive eligible
• This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
• This role is currently benefits eligible.
• We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
• Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees