Business Support Analyst II

Pennymac • St. Louis, MO

5h • Onsite

About The Position

The Business Support Analyst II provides critical support in managing departmental operations, focusing heavily on process optimization and technical innovation. In this role, you will go beyond simple data analysis to troubleshoot the origination process and develop technical solutions that drive operational efficiency. You will serve as a bridge between business needs and technical execution, ensuring our systems and workflows evolve alongside the industry.

Requirements

• 3–5 years of mortgage industry experience is required, with a strong emphasis on business processes and the loan origination lifecycle.
• An elevated level of technical expertise; you should be comfortable navigating complex systems and translating business needs into technical specifications.
• A process-oriented mindset that prioritizes troubleshooting and workflow optimization over pure data entry or basic analysis.
• The ability to thrive in an environment of constant change with a proactive and innovative outlook on problem-solving.
• Superior analytical skills and high proficiency in Excel, Word, and PowerPoint

Responsibilities

• Identify gaps and troubleshoot issues within the loan origination process to ensure seamless production.
• Create detailed technical requirements and coordinate closely with stakeholders to implement system enhancements.
• Document processes through the creation of comprehensive workflows and standard operating procedures.
• Coordinate and complete technical testing to validate that new tools and routines meet business needs.
• Support the Operations team by providing technical expertise to solve complex functional problems.
• Produce and manage reporting to ensure the division meets defined targets and maintains data integrity.
• Perform other related duties as required and assigned
• Demonstrate behaviors aligned with the organization’s core values of being Accountable, Reliable, and Ethical

Benefits

• Comprehensive Medical, Dental, and Vision
• Paid Time Off Programs including vacation, holidays, illness, and parental leave
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
• Retirement benefits, life insurance, 401k match, and tuition reimbursement
• Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed