Business Analyst II

Mass General Brigham•Somerville, MA

1d•Hybrid

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Assists users to understand clinical and/or business workflows, define functional requirements, convey requirements to colleagues engaged in software design and configuration activities, execute test scripts and user acceptance testing, and provide software support services.

Requirements

Bachelor's Degree Information Systems or related field of study required
Equivalent experience may be accepted in lieu of a degree
Experience in information technology, working with business or clinical systems 2-3 years required
Worked in a large complex healthcare organization
Must be proficient in Epic Rev Cycle applications
Experience in building Epic Dashboards
Experience providing training and support to end users 1-2 years preferred
Ability to effectively translate business requirements to functional requirements.
Possess proficient interpersonal skills to effectively communicate with technical and non-technical staff.
Ability to effectively conduct small to mid-sized meetings, both formal and informal.
Ability to learn quickly and share insights with teammates.
Proficient in written and verbal communication skills, including facilitation and presentation.

Responsibilities

Support and educate users on application use. Prepare end-user training materials.
Create and run reports as needed.
Utilize Epic Dashboard and Slicer Dicer tools to create sustainable productivity dashboards and establish routine reporting timeframes
Document and analyze business processes and workflows to drive business process improvements and ensure accurate system configuration. Where possible, identify opportunities for process improvement.
Understand user requirements; translate them into functional requirements, and assist the user with submitting software updates.
Develop and execute user acceptance testing plans, including creation of test cases.
Communicate the status of various team efforts to leadership and other stakeholders, including preparing presentations in collaboration with senior staff.
Assist Leadership team with support of various vendors
Assist in identifying and recommending leading practices for business analysis, training, and end-user support functions.
Working knowledge of revenue cycle operations with specific concentration in Patient Access, Financial Counseling, Estimates and Pre-Service Collections