Business Support Coordinator

IS International Services•Orlando, FL

11d

About The Position

The Business Support Coordinator will have a vital role that is strategically aligned to support the field personnel with regards to inventory. This role will manage audits for technology, office supplies within the Field Service Building, webstore ownership for Outage Services, and support for the Outage Support team. The position involves ensuring technology received from outages is in working order, managing inventory levels, preparing technology audits, coordinating with subcontractors, assisting with the revamp of the webstore, and providing support for other roles within the Outage Support team. Responsibilities also include following document control procedures, supporting branding, establishing inventory levels for office supplies, utilizing technology for reporting, participating in department initiatives, assisting with new hire onboarding and training, and performing other required duties. This role requires less than 10% overnight travel.

Requirements

Experience with inventory management.
Proficiency in documenting and tracking serialized inventory.
Experience with technology audits.
Ability to coordinate with subcontractors and vendors.
Experience with webstore management, including vendor relations and negotiation.
Familiarity with scanning and electronic filing.
Experience with data uploading and network storage.
Forecasting inventory skills.
Proficiency in Excel and macros for report creation.
Knowledge of document control, archival, and retention processes.
Experience establishing and adhering to min/max inventory levels.
Ability to utilize technology for reporting and data analysis.
Experience in participating in and facilitating department and project initiatives.
Experience in supporting continuous improvement of processes and procedures.
Experience assisting with onboarding new hires.
Experience in facilitating training and awareness programs.
Ability to train new hires on technology requirements and data organization.
Willingness to participate in training courses and programs.
Ability to travel overnight (less than 10%) by land and/or air.

Nice To Haves

Ownership of webstore for Outage Services.
Support for the Outage Support team.
Webstore revamp assistance.
Support for additional roles within Outage Support team.
Support branding and document control awareness.
Onboarding of new hire field personnel.
Facilitate document control training and awareness.
Train new hires on technology requirements, scanning, and organization of M Drive.

Responsibilities

Ensure technology received from outages is in working order, including MiFi, iPad, and iPad cases.
Ensure all iPads are up to date with the latest iOS before outage season and maintain proper charge levels.
Collaborate with the team to guarantee proper documenting and tracking of all serialized inventory.
Manage the inventory level and master sheets within the Field Service building, including CORE cases, iPads, MiFis, Starlinks, Tech Boxes, clothing, hard hats, and general office supplies.
Prepare technology audit before or after each outage season; locate lost or missing items; order required replacements, facilitate proper categorizations for all items, and add all categorized items to the applicable master sheets.
Coordinate each fiscal year with the subcontractor(s), ensuring accuracy when ordering with the vendor.
Assist with the revamp of the webstore items owned by Outage Services, which may include contacting vendors, negotiating terms, working with upper management on new bundle concepts, ensuring accuracy of the webstore, and creating/reporting on webstore surveys.
Provide support for additional roles within the Outage Support team, such as scanning and filing outage documentation, uploading external drive data, forecasting inventory, and creating/compiling final field reports using Excel and macros.
Follow document control, archival, and retention processes per department and corporate standards.
Support branding and document control awareness.
Establish min/max inventory levels for office supplies and adhere to the levels.
Utilize technology to enhance work efforts and prepare reports that represent data obtained through various platforms.
Participate and facilitate department and project initiatives.
Actively support the continuous improvement of the role including processes and procedures.
Assist with the onboarding of new hire field personnel in correlation with this role.
Facilitate document control training and awareness.
Actively train new hires on the technology requirements as well as scanning and organization of the M Drive for post outage material.
Participate in training courses and programs as they relate to overall business and personal development, as well as product related developments.
Perform other such duties as may be required.