Business Support Assistant

Banner Health•Tucson, AZ

9d•Onsite

About The Position

The future is full of possibilities. At Banner Plans & Networks, we’re changing the industry to reduce healthcare costs while keeping members in optimal health. If you’re ready to change lives, we want to hear from you. Banner Plans & Networks (BPN) is a nationally recognized healthcare leader that integrates Medicare and private health plans. Our main goal is to reduce healthcare costs while keeping our members in optimal health. BPN is known for its innovative, collaborative, and team-oriented approach to healthcare. We offer diverse career opportunities, from entry-level to leadership positions, and extend our innovation to employment settings by including remote and hybrid opportunities. As a Business Support Assistant, you will be responsible for opening and sorting incoming mail, scanning mail, processing and routing incoming faxes, managing a shared email queue, mailing responses, processing FED EX mail , assigning daily work to intake processors, and ensuring documents are accurately routed to the appropriate teams. Experience with mail room operations, document scanning, Microsoft Word and Excel, and managing high-volume workflows is preferred. Strong written and verbal communication skills, attention to detail, and the ability to prioritize and work independently are essential. This position is on-site, at the corporate building in Tucson. Work shifts will be 8:00 a.m.-5:00 p.m. Monday-Friday. If this role sounds like the one for you, Apply Today! Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered. Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes employment, criminal and education) is required. POSITION SUMMARY This position provides administrative services and assistance requiring occasional discretion and judgment. Coordinates a unique set of processes and/or services for an assigned area such as contracting, claims, sales, recruitment, services or billing.

Requirements

Requires a high school diploma or equivalent education and two or more years administrative work experience in a related area.
Employees working at Banner Behavioral Health Hospital must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
Works independently under general supervision.
Represents the company as a primary point of contact to outside entities such as insurance claimants, patients, service providers, community agencies, vendors, etc.
Must have the ability to follow oral and written directions as they relate to the functions listed above.
Must have excellent oral, written and interpersonal communication skills to effectively interact with departmental personnel, assist customers with inquiries, schedule meetings and appointments, as well as, provide assistance with incoming telephone calls and walk-ins.
Requires the ability to work effectively with common office software, including spreadsheets and word processing.
Must have the ability to organize, prioritize and multi-task workload in a fast paced environment and maintain a professional manner.
Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
An Arizona Criminal History Affidavit must be signed upon hire.

Nice To Haves

Experience with mail room operations
Document scanning
Microsoft Word and Excel
Managing high-volume workflows
Additional related education and/or experience preferred.

Responsibilities

Opening and sorting incoming mail
Scanning mail
Processing and routing incoming faxes
Managing a shared email queue
Mailing responses
Processing FED EX mail
Assigning daily work to intake processors
Ensuring documents are accurately routed to the appropriate teams
Provides administrative and customer or vendor services in assigned area. This may include performing business support functions and related administrative tasks to support a program or process.
Reviews and/or audits documents, forms or invoices for appropriateness/accuracy. Initiates corrective action, as appropriate.
Corresponds with customers, patients, potential candidates, and vendors using defined formats and procedures, via verbal, electronic and written communications.
Maintains records and/or files for assigned area. Ensures appropriate documentation is timely and accurately entered into departmental application.
As assigned, prepares, collates, and distributes various reports in a timely and accurate manner. May complete or handle recurring department projects or one-time projects, as directed by supervisor.
May maintain supply inventories by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies and verifying receipt of supplies.
Works independently under general supervision. Represents the company as a primary point of contact to outside entities such as insurance claimants, patients, service providers, community agencies, vendors, etc.