Business Support Analyst

Bank of America•New York, NY

2d•Onsite

About The Position

The Business Support Analyst provides administrative, logistical, and coordination support to enable effective meeting management, client engagement, document governance, and execution of both routine and high‑profile events. This role supports day‑to‑day client logistical operations as well as large conferences and forums, ensuring seamless coordination, strong follow‑through, and consistent communication across stakeholders.

Requirements

Exceptional attention to detail with the ability to manage multiple moving parts simultaneously
Strong follow‑through with a high level of accountability
Proactive and solution‑oriented mindset
Clear, concise, and professional communication skills
Comfort operating in fast‑paced, high‑visibility environments
Advanced Excel and Microsoft skills
Comfort using Co-Pilot and AI tools

Responsibilities

Serve as the central tracker for meeting and event requests, ensuring accurate details are captured and maintained for each engagement
Provide weekly scheduling updates and reminders to ensure timely preparation and execution
Maintain comprehensive visibility across all meetings, including status, final attendees, outcomes, and required follow‑ups
Support travel and logistics planning and coordination by tracking timing, locations, and sequencing of meetings to avoid conflicts
Coordination of calendar for external engagements
Coordinate and track conference room bookings and related logistical needs as needed
Provide support around identifying and prioritizing key clients for executive meetings, dinners and special events with senior executives
Supporting senior level client engagements and related activities - the role requires comfort interacting with the offices of senior executives and managing a high volume of detailed information and email traffic, particularly during peak periods and large events.
Track action items, deliverables, and next steps to ensure timely completion and proper closure
Provide consistent status updates on outstanding items, risks, and progress across multiple workstreams
Proactively identify gaps, risks, and unresolved items and escalate as appropriate
Responsible for building out library of relevant Co-Pilot and AI prompts related to tasks across the team
Request and compile briefing materials and preparatory documents, tracking completion to ensure readiness ahead of meetings
Keep detailed records of client meetings, including those scheduled, completed, and pending
Manage shared drives to ensure all documents, meeting materials, and records are saved, organized, and easily retrievable in accordance with established standards
Assist with logistics coordination for major conferences and large‑scale meetings (e.g., World Economic Forum in Davos, IMF in Washington DC), including schedules, materials, stakeholders, and open items
Track dependencies and deliverables to support smooth execution of high‑visibility events