Business Support Analyst (Onsite)

RTX • East Hartford, CT

1d • Onsite

About The Position

The Business Support Analyst will be the focal point to manage all functions related to inventory, reporting, etc. to support internal and external customer requirements. This role is part of Customer Support & Investigation Services (CS&IS), which facilitates investigation processes for engines, controls, parts, or support equipment that failed in the field or are involved in an aircraft mishap or safety incident. CS&IS also performs engine hardware repair support and administers contract warranty provisions, defective product recalls, approved Special Support Request (SSR's) and contract guarantee provisions. The business unit supports multiple engine models including F100, F117, F119, F135, Tanker, APU, J52 and the TF33 engine.

Requirements

• BA/BS Degree with 5+ years of relevant experience; or an advanced degree with 3+ years of relevant experience.
• Experience to include Query writing for Oracle Data Bases and Business Warehouse.
• Must be a U.S. Citizen.
• This position may require access to systems/tools that are restricted to individuals who possess US Citizenship.

Nice To Haves

• Well versed in Microsoft Access and Excel with Oracle Data Mart (ODM), Business Warehouse (BW) query writing and financial data in SAP.
• Previous experience in business/finance is desired.
• Candidate must be independent yet team oriented, self-starter, have the ability to work with minimum supervision, possesses a strong customer focus and is adaptable to a fast paced, dynamic and evolving program.
• Some travel may be required, but less than 10%.

Responsibilities

• Create and manage warranty claim data and financial reports.
• Create and publish business warehouse queries and reports.
• Conduct warranty claim financial audits.
• Manage warranty inventory including forecasting, monitor customer requirements, physical inventory and execute stock transfers.
• Support warranty and repair analysts as required.
• Participate and lead continuous improvement activities.
• Drive access control.

Benefits

• medical
• dental
• vision
• life insurance
• short-term disability
• long-term disability
• 401(k) match
• flexible spending accounts
• flexible work schedules
• employee assistance program
• Employee Scholar Program
• parental leave
• paid time off
• holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees