Business Support & Administration Assistant
About The Position
RoyPow is a leading battery manufacturing company committed to delivering innovative, high-quality energy solutions. We are seeking an experienced Business Support & Administration Assistant to support daily operations, administrative functions, and organizational growth. This role is ideal for someone who understands both American and Chinese work cultures. The Business Support & Administration Assistant is responsible for managing and processing customer orders, ensuring accuracy and timely fulfillment while providing exceptional customer service. This role involves coordinating with various departments to streamline the order process, maintain accurate records, and address any issues that may arise.
Requirements
- High school diploma or equivalent.
- Proven experience in order processing, customer service, or a related role but not mandatory.
- Strong attention to detail and excellent organizational skills.
- Proficiency in order management systems and CRM software.
- Strong communication and interpersonal skills.
- Ability to work collaboratively with cross-functional teams.
- Problem-solving skills and the ability to manage multiple tasks in a fast-paced environment.
Responsibilities
- Receive and review customer orders, ensuring all details are accurate and complete.
- Process orders through the order management system in a timely manner.
- Serve as the primary point of contact for customers regarding order inquiries, status updates, and any issues that arise during the order fulfillment process.
- Collaborate with sales, inventory management, and logistics teams to ensure timely and accurate order fulfillment and delivery.
- Maintain accurate records of orders, inventory levels, and customer interactions in the order management system and customer relationship management (CRM) software.
- Generate reports on order processing metrics, customer satisfaction, and inventory levels to identify trends and areas for improvement.
- Continuously evaluate and improve order processing procedures to enhance efficiency and accuracy.
- Assist in training new team members on order processing systems and procedures, ensuring compliance with company policies and standards.
- Build and maintain positive relationships with customers, understanding their needs and providing tailored solutions.
Benefits
- 401(k)
- company 401(k) match
- medical insurance
- other employee benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
