Business Success Coordinator (Internal Only)

GTA•Tamuning, GU

11d

About The Position

The Business Success Team is at the heart of the customer experience. We focus on building long-term partnerships by supporting customers throughout their entire lifecycle. Our team is made up of collaborative, customer-focused, and detail-driven professionals who work closely with Sales, Operations, Service Delivery, Finance, and Technical teams to ensure our business customers receive seamless, high-quality service. Together, we champion customer adoption, retention, and growth while continuously improving how we support and serve our clients. If you enjoy being the connector between teams, solving problems, and helping customers succeed, this is the place for you. We’re looking for a proactive, organized, and customer-centric Business Success Coordinator to support our Account Managers and Customer Success Managers. The ideal candidate thrives in a fast-paced environment, enjoys juggling multiple priorities, and takes pride in delivering exceptional customer experiences. This role is perfect for someone who enjoys operational coordination, relationship-building, and being the go-to resource that keeps customers and internal teams aligned. If you’re a strong communicator with a passion for helping customers succeed and protecting long-term revenue, we’d love to meet you. As a Business Success Coordinator, you’ll play a critical role in supporting our business customers and internal teams by managing requests, coordinating services, and ensuring smooth execution across the customer lifecycle. You’ll act as a central point of contact, helping to deliver timely solutions while keeping customers informed and supported.

Requirements

Ability to promote the Company culture and mission to all employees, vendors, clients and business partners.
Product/Service knowledge: Remains up to date on the latest services and products we provide and has a clear understanding of how each work. Working knowledge of telecom network offerings such as Ethernet, TDM, DSL and Wireless access providers also required.
Customer centric: Puts the customer first and creates a positive experience for the customer by building relationships and maximizing service/product offerings. Stays current with knowledge of products clients require and can foresee their future technology needs
Accountability: Punctual and dependable to meet the needs of our customers. Has the ability to manage multiple projects and prioritize in a fast-paced changing environment.
Critical Thinking and Problem Solving: Has the ability to assess an issue, provide creative solutions, and analyze if the solution was viable.
Organizational support: Ability to follow company policies and procedures in accordance with contract/agreement(s) and Company Goals, completes administrative tasks thoroughly, accurately, promptly, and efficiently as possible with respect to human resources, financial management and profitability.
Technical skills: Constantly strives to increase technical knowledge to improve training tools through latest product knowledge, industry knowledge, and research.
Growth and Learning: Is curious and understands that learning is a lifelong endeavor. You own your learning and development, and you are committed to evolving.
High School Diploma or equivalent required; Associate’s Degree or related field preferred.
Minimum of 1–2 years of experience in customer service, sales support, customer success, or administrative operations.
Experience using CRM or client management tools.
Strong face-to-face and professional customer service skills.
Aptitude for learning sales processes, technical concepts, and product offerings.
Ability to build and maintain strong relationships across all levels of client organizations.
Ability to work in a fast-paced, self-directed environment.
Proficiency in Microsoft Office applications (Excel, Word, Outlook) and the ability to learn new systems quickly.
Ability to prioritize tasks effectively and demonstrate a strong sense of urgency.
Flexibility to occasionally work nights or weekends to meet business needs.

Nice To Haves

Associate’s Degree or related field preferred.

Responsibilities

Serve as the primary front-door contact for business customers via walk-in, phone, and email, triaging, documenting, and routing requests to Sales, Technical, or Operations teams.
Manage customer intake, order entry support, and technical clarification during pre- and post-order phases.
Assemble, review, and validate order packages for accuracy, completeness, and compliance prior to submission to Engineering and Operations.
Coordinate customer kick-offs and ensure alignment across Sales, Operations, Engineering, and Service Delivery.
Track active orders through fulfillment, serving as the primary escalation point for order progress, service issues, and trouble tickets across all business segments.
Coordinate mobile service activations and provide customers with installation, fulfillment, and service status updates.
Conduct customer welcome outreach, first-bill reviews, periodic account check-ins, and anniversary or campaign touchpoints to support adoption, retention, and satisfaction.
Support inside sales activities for lower-revenue accounts and partner with Account Managers and Customer Success Managers on renewals, service adjustments, and revenue continuity.
Act as a cross-functional liaison to support projects, pre-sales engineering coordination, and timely execution of customer solutions.
Maintain accurate customer, order, and service records in CRM and order management systems (Salesforce, OSS/BSS).
Identify opportunities for process improvement, contribute to knowledge sharing and cross-training, and support continuous improvement initiatives.
Perform administrative and operational duties in support of Business Success objectives.