Business Strategy & Intelligence Manager - Specialized Consumer Client Solutions, ACS

Bank of America • Charlotte, NC

5d • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for providing strategic leadership and oversight of enterprise-wide initiatives to drive transformation and performance across segments. Key responsibilities include setting program strategy, guiding senior managers, influencing priorities, and fostering collaboration across product, channel, and operations. Job expectations include driving innovation, engaging executive stakeholders, ensuring governance, and delivering measurable outcomes through disciplined execution and change leadership. This role will be responsible for leading strategic initiatives and cross-functional projects that support the design and execution of enterprise performance measurement strategies. Initiatives span strategic direction, digital and platform capabilities, client experience, associate experience and process design. The role will lead and manage multiple projects and priorities at the same time, including program design, analysis, deliverables, communications and deployment. The ideal candidate will demonstrate a strong combination of strategic thinking, tactical planning and project management skills along with the ability to lead and influence project teams without direct management. The role partners closely with business, control partners, data, finance and technology teams to facilitate project delivery, validate technical and operational requirements, and integrate work across multiple stakeholders to deliver end to end solutions. Job expectations include management of project activities, serving as a subject matter expert to leaders, applying strategic and data driven judgment, and ensuring risks are identified and managed while delivering intended outcomes.

Requirements

• 3–5 years of experience in consulting, project management, compensation, performance management, or strategy related roles.
• Experience supporting or working within banking and/or investments business processes.
• Strong project management capabilities, including managing dependencies, risks, and stakeholder expectations.
• Proven ability to assess risk, identify control gaps, and recommend practical solutions.
• Proven ability to manage priorities independently, deliver strong results under tight deadlines, and adapt to changing business needs without sacrificing quality.
• Strong relationship building skills with the ability to collaborate effectively with line of business partners and subject matter experts across the organization.
• Aptitude for learning and applying new tools, skills, and processes.
• High School Diploma / GED / Secondary School or equivalent

Nice To Haves

• Highly skilled communicator with the ability to influence, collaborate with, and advise leaders at multiple levels.
• Data driven mindset with experience using analysis to inform decisions and recommendations.
• Comfortable presenting complex information in a clear, concise, and impactful manner.
• Strong knowledge of Sales and Service Contact Center operations and performance drivers.

Responsibilities

• Guides the strategic direction of enterprise-wide initiatives to drive transformation and performance across business segments
• Provides strategic guidance to senior managers and engage executive stakeholders to align priorities and ensure successful program execution
• Fosters collaboration across product, channel, and operations teams to ensure integrated and cohesive delivery of initiatives
• Ensures governance frameworks are followed and deliver measurable outcomes through disciplined execution and performance tracking
• Drives innovation and lead change initiatives that enhance enterprise capabilities and support continuous improvement
• Working with leadership to develop strategic direction and establish implementation plans for project execution
• Develop program structure, establish and document processes, build and deliver program materials and communications, and drive technology requirements
• Conduct risk assessments and identify mitigations, coordinate and execute governance stakeholder reviews and approvals
• Establish project management and execution routines and drive decision making with cross-functional team of partners, stakeholders and leaders
• Represent the line of business in discussions with leaders and support partners
• Evaluate program performance, proactively identify opportunities for enhancement, and design and implement solutions
• Mentor and support development of Customer Segment Consultant I team members
• Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Assesses talent and builds bench strength for roles across the organization.
• Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Benefits

• Access to paid time off
• Resources and support to our employees
• Discretionary incentive eligible
• Annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED