Business Strategy & Intelligence Manager - Specialized Consumer Client Solutions, ACS

Bank of America•Lincoln, NE

6d•$104,700 - $180,000•Onsite

About The Position

This job is responsible for providing strategic leadership and oversight of enterprise-wide initiatives to drive transformation and performance across segments. Key responsibilities include setting program strategy, guiding senior managers, influencing priorities, and fostering collaboration across product, channel, and operations. Job expectations include driving innovation, engaging executive stakeholders, ensuring governance, and delivering measurable outcomes through disciplined execution and change leadership. This role will be responsible for leading strategic initiatives and cross-functional projects that support the design and execution of enterprise performance measurement strategies. Initiatives span strategic direction, digital and platform capabilities, client experience, associate experience and process design. The role will lead and manage multiple projects and priorities at the same time, including program design, analysis, deliverables, communications and deployment. The ideal candidate will demonstrate a strong combination of strategic thinking, tactical planning and project management skills along with the ability to lead and influence project teams without direct management. The role partners closely with business, control partners, data, finance and technology teams to facilitate project delivery, validate technical and operational requirements, and integrate work across multiple stakeholders to deliver end to end solutions. Job expectations include management of project activities, serving as a subject matter expert to leaders, applying strategic and data driven judgment, and ensuring risks are identified and managed while delivering intended outcomes.

Requirements

3–5 years of experience in consulting, project management, compensation, performance management, or strategy related roles.
Experience supporting or working within banking and/or investments business processes.
Strong project management capabilities, including managing dependencies, risks, and stakeholder expectations.
Proven ability to assess risk, identify control gaps, and recommend practical solutions.
Proven ability to manage priorities independently, deliver strong results under tight deadlines, and adapt to changing business needs without sacrificing quality.
Strong relationship building skills with the ability to collaborate effectively with line of business partners and subject matter experts across the organization.
Aptitude for learning and applying new tools, skills, and processes.
Attention to Detail
Critical Thinking
Customer and Client Focus
Prioritization
Risk Management
Active Listening
Coaching
Collaboration
Performance Management
Planning
Business Case Review
Change Management
Conflict Management
Process Mapping
Project Management

Nice To Haves

Highly skilled communicator with the ability to influence, collaborate with, and advise leaders at multiple levels.
Data driven mindset with experience using analysis to inform decisions and recommendations.
Comfortable presenting complex information in a clear, concise, and impactful manner.
Strong knowledge of Sales and Service Contact Center operations and performance drivers.

Responsibilities

Guides the strategic direction of enterprise-wide initiatives to drive transformation and performance across business segments
Provides strategic guidance to senior managers and engage executive stakeholders to align priorities and ensure successful program execution
Fosters collaboration across product, channel, and operations teams to ensure integrated and cohesive delivery of initiatives
Ensures governance frameworks are followed and deliver measurable outcomes through disciplined execution and performance tracking
Drives innovation and lead change initiatives that enhance enterprise capabilities and support continuous improvement
Working with leadership to develop strategic direction and establish implementation plans for project execution
Develop program structure, establish and document processes, build and deliver program materials and communications, and drive technology requirements
Conduct risk assessments and identify mitigations, coordinate and execute governance stakeholder reviews and approvals
Establish project management and execution routines and drive decision making with cross-functional team of partners, stakeholders and leaders
Represent the line of business in discussions with leaders and support partners
Evaluate program performance, proactively identify opportunities for enhancement, and design and implement solutions
Mentor and support development of Customer Segment Consultant I team members
Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
Assesses talent and builds bench strength for roles across the organization.
Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.