Business & Specialty Banking Administration Specialist

Altura Credit Union • Riverside, CA

5d

About The Position

The Business and Specialty Banking Administration Specialist provides administrative and operational support for Business and Specialty Banking programs. This role serves as a key liaison between business members and internal departments, ensuring timely communication, accurate documentation, and efficient processing of onboarding, account maintenance, and service requests. The specialist maintains records, supports compliance with policies and regulatory requirements, coordinates reviews and reporting, and assists with resolving member inquiries. Through strong organization, attention to detail, and effective communication, this role helps deliver a seamless member experience and supports the success of Business and Specialty Banking operations.

Requirements

• High school diploma or its equivalent is required.
• Minimum of 2 years of member service, banking, or financial services experience, preferable in a business banking or credit union environment.
• Experience in and knowledge of Bank Secrecy Act and internal control standards, especially within financial services industry – bank or credit union preferred.
• Excellent communication and interpersonal skills.
• Problem solver with an ability to communicate effectively and tactfully with others.
• Detail orientated with a firm understanding of credit union operations and financial services.

Nice To Haves

• Professional designations/certifications preferred (CAMS CFE, CRISC).
• Knowledge of business banking products and services is preferred.
• Familiarity with cannabis laws and regulations.
• Strong knowledge of financial regulations, especially those related to the cannabis industry.

Responsibilities

• Coordinates and schedules business and cannabis-related member onboarding activities, site visits, and ongoing account reviews while ensuring all required documentation is complete, accurate, and compliant with Altura Credit Union policies and regulatory requirements.
• Assists members in identifying products and services that best meet their business needs, while ensuring timely follow-up, accurate resolution of issues, and a seamless member experience in accordance with credit union policies and procedures.
• Serves as a primary point of contact for business members and internal departments by responding to emails, managing service requests, and supporting queue calls.
• Assists with in-branch cash deposit coordination, vault cash orders, and GL vault balancing activities.
• Provides administrative support for Business and Specialty Banking compliance activities, including serving as a backup resource for Suspicious Activity Reports (SARs), Currency Transaction Reports (CTRs), and Shield case reviews as needed.
• Assists with transaction monitoring, document collection, record maintenance, and regulatory reporting to support compliance with BSA/AML requirements, internal policies, and applicable regulations.
• Escalates potential concerns to appropriate departments and supports the timely and accurate completion of compliance-related reviews and reporting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED