Business Specialist

CIBC•Toronto, ON

2d•Hybrid

About The Position

As part of the Capital Markets Operations team, the Business Specialist is accountable for reconciliation and reporting of various accounts within CIBC using the Smartstream Reconciliation application as well as defined manual processes. The Business Specialist must demonstrate strong technical and system knowledge to review and analyze data to ensure quality assurance of transactions and maintain customer satisfaction. In addition, the role assists in the management of day-to-day operation and overall efficiency of the unit, while seeking opportunities to streamline existing processes and procedures. The successful candidate will perform a range of specialized functions using some independent judgment; investigate as required to complete internal and external partner requests and contribute to the overall effectiveness and efficiency of the Central Reconciliation team. You will maintain effective operational controls and minimize operational risks, including audit-related risks, while consistently meeting all Service Level Agreements (SLAs).

Requirements

Strong technical skills within the Microsoft Office suite, particularly Excel, Power Point with ability to work with Spreadsheets and formulas.
Accountability
Business Controlling
Business Operations
Client Service
Collaboration
Compliance Monitoring
Critical Thinking
Decision Making
Operations Management
Process Improvements
Regulatory Requirements
Work Collaboratively

Nice To Haves

Power BI knowledge is a plus.
Mentoring Staff
People Management

Responsibilities

Ensure accuracy of client realized gain/loss (RGL) through client account reporting
Reconcile data between source and reporting systems; manage daily operational processing
Perform administrative duties, including preparation and maintenance of month-end returns, overrides, and procedural manuals, ensuring policy compliance
Collaborate with management to resolve issues, maximize operational efficiency, and ensure compliance for assigned product lines
Document research, analysis, and calculations for use by others, including reports and recommendations