Business Solutions Manager, Senior Associate - Search, Paid Social & Search Engine Optimization

JPMorgan Chase & Co. • New York, NY

3d • $93,100 - $135,000

About The Position

The Business Solutions Manager (BSM) is a highly visible strategic operator on the Paid Media team within the Global Media organization, supporting Search, Paid Social, and SEO. The role translates business priorities into actionable plans, aligns cross-functional stakeholders, and strengthens executive communications. It works across teams, partners, and functions, with direct access to the Media Leadership Team and frequent exposure to senior leaders, including CMO-aligned teams. The BSM helps shape the organization’s approach to CEO requests and executive deliverables, ensuring the team is prepared, aligned, and communicating clearly and consistently. The position also helps establish a shared tone of voice, messaging, and point of view across the Media organization. Success requires prioritization, sound judgment, discretion, composure, and executive professionalism in fast-turn environments.

Requirements

• 3+ years of experience in marketing operations, business management, project/program management, or agency operations in performance marketing.
• Strong strategic thinking and operating discipline, with the ability to bring structure to ambiguous asks.
• Strength in executive storytelling, synthesizing complex inputs into concise, decision-oriented narratives.
• Demonstrated prioritization and sound judgment, with consistently strong executive professionalism and presence when engaging senior stakeholders.
• Strong collaboration and stakeholder management skills across a matrixed organization.
• Advanced Excel skills, including tracking, reporting, forecasting support, and data-backed narratives.

Responsibilities

• Support channel leadership in translating business goals into roadmaps, OKRs, and integrated workplans across Search, Paid Social, and SEO.
• Develop leadership-ready narratives for executive forums, including business updates, performance narratives, operating reviews, and strategy readouts, connecting investment to outcomes and highlighting decisions needed.
• Help define and propagate consistent tone of voice, messaging, and strategic perspectives across Media, aligning updates, materials, and narratives to a shared story.
• Support the strategic approach to CEO-driven asks and deliverables by structuring workstreams, coordinating inputs, and ensuring responsiveness, accuracy, and consistency in storytelling.
• Coordinate across global media stakeholders to ensure alignment on priorities, standards, and shared learnings across markets and teams.
• Partner with Performance Marketing, Product, Finance, Analytics/Measurement, Legal/Controls, and agency/vendor partners as applicable to remove blockers and maintain momentum.
• Support cadence management, including interlocks, readouts, action logs, and decision tracking, ensuring clarity on owners, timelines, dependencies, and risks.
• Build and maintain templates for briefs, learning agendas, test plans, and reporting formats to reduce duplicative effort and increase consistency.
• Support adoption of automation and AI-enabled workflows, new measurement approaches, and evolving media capabilities through documentation and rollout support.

Benefits

• Competitive total rewards package, including base salary and, for eligible roles, commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed