Business Services Specialist
About The Position
A nonexempt position responsible for accounting functions and transactions. This role provides back-up support for various roles within Business Services, including Posters, Insurance Reps, Collectors, and Medical Records personnel. The specialist will maintain deposit spreadsheets, review patient portal emails, coordinate satellite deposit logs, and handle bankruptcy notices. They will also be responsible for processing incoming checks, answering calls from the Business Office queue, and accepting patient credit card payments. Additionally, the role involves managing the Bank Deposit Log, making patient address corrections, and providing support for mail distribution and posting patient portal payment batches. Overtime may be required occasionally, and other duties and projects may be assigned.
Requirements
- High school diploma or equivalent.
- Minimum two years of accounts payable experience, preferably in health care and exposure to general ledger accounting.
- Knowledge of accounting systems and the generally accepted accounting principles.
- Knowledge of basic mathematics.
- Accurate data entry skills.
- Good communication skills with both internal and external customers.
- Good organization skills and keen attention to detail.
- Ability to examine documents for accuracy and completeness.
- Ability to understand and interpret policies and regulations.
- Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.
Nice To Haves
- Some accounting courses preferred.
Responsibilities
- Provide back-up support for Posters, Insurance Reps, Collectors, and Medical Records personnel within Business Services.
- Maintain deposit spreadsheet for Posters, balancing to NextGen and MX Merchant.
- Review incoming Patient Portal email.
- Coordinate & balance satellite deposit logs, and the corresponding bank deposits.
- Review report to ensure that onset dates have been included.
- Handle incoming Bankruptcy notices.
- Send incoming checks to lockbox.
- Answer and distribute Business Office queue calls.
- Check voicemail, forwarding as appropriate.
- Accept patient credit card payments, entering in virtual terminal and NextGen.
- Answer patient’s questions on their account and/or statement.
- Handle and monitor the Bank Deposit Log.
- Patient address corrections.
- Provide back-up for mail distribution.
- Post Patient Portal payment batches.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
