Business Services Specialist I (Manheim Atlanta)
About The Position
The Business Services Specialist I provides customer service and administrative support at the Back Gate, helping ensure vehicles and clients move through the release process accurately, efficiently, and securely. This position is responsible for assisting clients with the gate pass process, verifying documentation, scanning and entering gate pass information into the appropriate systems, and identifying potential discrepancies or fraudulent activity. When Back Gate volume allows, this role also supports Front Office operations by assisting with client service emails and other administrative or customer service needs.
Requirements
- Must clear a pre-employment drug test (marijuana testing may not be administered for this position, but it is a drug-free workplace).
- Must be currently authorized to work in the United States for any employer without current or future sponsorship.
- No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
Nice To Haves
- Customer service experience
- Administrative support experience
- Experience with gate pass processes
- Experience with data entry and verification
- Familiarity with fraud prevention and security procedures
Responsibilities
- Provide friendly, professional service to clients arriving at the Back Gate.
- Assist clients with questions regarding the gate pass and vehicle release process.
- Review and verify gate passes and supporting information before vehicle release.
- Ensure required documentation is complete and accurate.
- Communicate clearly with clients when additional information or verification is required.
- Scan gate passes and related documentation into the appropriate system.
- Perform accurate and timely data entry.
- Verify vehicle, client, and gate pass information for accuracy and consistency.
- Maintain accurate electronic records of gate transactions.
- Follow established procedures for vehicle releases and escalate exceptions when necessary.
- Remain alert for altered, duplicated, suspicious, or potentially fraudulent gate passes or documentation.
- Identify discrepancies between documentation and information contained within internal systems.
- Follow established escalation procedures when information cannot be verified or potential fraud is identified.
- Protect sensitive client, vehicle, and business information.
- Support site security by ensuring established gate and vehicle-release procedures are consistently followed.
- During periods of lower Back Gate volume, assist the Front Office with client service emails.
- Research and respond to routine client questions or route requests to the appropriate team member.
- Assist with basic administrative tasks and data entry as needed.
- Partner with Front Office team members to provide a consistent customer experience.
Benefits
- Minimum of sixteen hours of paid time off every month
- Seven paid holidays throughout the calendar year
- Additional paid time off in the form of bereavement leave
- Time off to vote
- Jury duty leave
- Volunteer time off
- Military leave
- Parental leave
- Health care insurance (medical, dental, vision)
- Retirement planning (401(k))
- Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
