Business Services Portfolio Manager

Mountain America Credit Union•Off-site Arizona, AZ

10d

About The Position

The Business Services Portfolio Manager is the primary relationship manager for the day-to-day needs of Mountain America Credit Union’s larger business members and serves as a liaison to Business Advisors and the Senior Business Advisor for managed business member relationships. The role assesses business members’ needs, advises them on relevant financial products and services, and assists with transactions, account servicing, onboarding, and cash-flow needs. The manager owns the overall managed member relationship and coordinates or delegates work according to member needs. The position handles account opening and onboarding, including new-account documentation and core-system onboarding. It also originates and oversees loans, including accepting and reviewing applications, interviewing applicants, reviewing credit reports, managing loan documentation and decisioning, and conducting closings. The manager resolves member problems, looks for opportunities to expand relationships, maintains product knowledge, and complies with applicable laws and regulations. The position is performed in a typical business-office environment with moderate noise. It is not eligible to be performed in Colorado or Connecticut, either remotely or in person.

Requirements

At least 3 years of professional experience in a progressive financial setting, or qualifying on-the-job experience as described in the education requirement.
Associate degree from an accredited institution in business, marketing, finance, economics, or a related field, with education verified; alternatively, on-the-job experience with 3 or more years in a progressive financial setting.
Advanced skills with Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
Ability to communicate ideas, methodology, results, and recommendations clearly verbally, in writing, and through reports and graphic illustrations.
Ability to document outcomes and present information appropriately to key stakeholders and all organizational levels.
Ability to multitask and maintain composure while handling member activities and requests.
Ability to prepare cash management and loan documents and perform mathematical calculations.
Ability to work autonomously and collaboratively in a fast-paced environment.
Strong organization and time-management skills, including the ability to work efficiently across multiple projects and timelines.
Ability to adapt positively to changing circumstances.
Willingness to learn and continually update knowledge of financial concepts, strategies, and systems.
Initiative and problem-solving ability, including suggesting process and efficiency improvements.
Strong interpersonal skills, including ability to lead and collaborate with ad hoc teams.
Data analytics and data validation skills and proficiency in business data analysis, including MS Excel.
Ability to sit, talk, and hear consistently; stand, walk, and use hands to handle or reach occasionally.
Close vision and distance vision.

Nice To Haves

Experience in a business relationship management setting.
Project management experience.
Experience with analytical and reporting software.

Responsibilities

Manage day-to-day relationship needs for larger business members and serve as the primary contact for a managed portfolio.
Understand business entity structures and discuss members’ needs in light of their specific structures.
Assess member needs and educate them on MACU Business Services tools, resources, technology, products, and services; recommend options and cross-sell as appropriate.
Handle new-account documentation, core-system onboarding, account opening, and onboarding procedures.
Originate loans by accepting and reviewing applications, interviewing applicants, reviewing credit reports, and cross-selling loans.
Oversee loan processes, including documentation, credit decisioning, credit reports, and closings for loans sourced by Business Advisors or from the managed portfolio.
Respond to immediate and unexpected member needs by recommending appropriate credit union products and services.
Provide quality service by opening accounts, servicing existing accounts, explaining products and services, and supporting business members’ cash-flow needs.
Own member relationships, field and direct requests, and coordinate or delegate work based on member needs while seeking to grow relationships and meet credit union objectives.
Resolve member problems by clarifying complaints, identifying causes, determining and expediting solutions or adjustments, and following up to ensure resolution.
Act as a liaison to Business Advisors and the Senior Business Advisor.
Comply with applicable regulations, including Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC, and Regulation DD.
Participate in and complete product knowledge courses.
Perform other duties as assigned.