Business Service Manager

PACCAR • Mississauga, ON

42d • CA$112,800 - CA$176,600 • Hybrid

About The Position

Kenworth Truck Company, a PACCAR Company, has an immediate opening for a Business Service Manager, to support our dealers and customers. You will be responsible for assisting dealer service departments with programs, policies, and procedures which develop and maintain a well-managed, profitable service department. Developing a long-term professional relationship with dealers and customers in the assigned territory will be necessary. Up to 50% of travel can be expected. Candidates must possess a valid passport and travel by air is essential.

Requirements

• 8+ years of related service of product and technical service knowledge; preferably heavy-duty trucks / OEM or truck components.
• HS Diploma/GED required.
• Ability to travel up to 50% of the time.
• Strong interpersonal, negotiation skills, and independent judgment.

Nice To Haves

• Bachelor’s degree in engineering, business or automotive.

Responsibilities

• Develop and maintain strong relationships with key dealer personnel, primarily with dealership senior management.
• Must develop strong understanding of dealership aftersales business operation and have ability to effectively communicate with dealership, Kenworth, and PACCAR senior management.
• Ability to communicate programs, policies, and procedures including attainment of objectives to dealerships service department.
• Provide recommendations for operational improvements to dealership managers which maximize and increase customer satisfaction, operational effectiveness, and service profitability.
• Interface with PACCAR Legal as needed.
• Process, resolve, and close customer feedback.
• Partner with key business stakeholders to ensure alignment of goals.
• Processing and administration of Goodwill.
• Customer support for local and territory fleets.
• Support internal programs (example: PremierCare Gold, Dealer Excellence, Dealer Business Review, PACCAR Fleet Services…).
• Maintain Product Knowledge and technical aptitude.
• Can travel to the United States of America.
• Ability to travel up to 50%.

Benefits

• PACCAR contributions to RRSP
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off. Additional days are provided with additional seniority/years of service
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Paid short- and long-term disability programs
• EAP services include wellness plans, estate planning, financial counseling and more

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED