Business Service Officer

Morgan Stanley • New York, NY

3d • $120,000 - $170,000

About The Position

The Business Service Officer (BSO) shapes and modernizes the client service experience by maintaining an elevated standard of care. The BSO supervises and manages Support Professionals and oversees the execution of business and service functions within assigned branches. The role facilitates communication and training for Service Professionals, partners with Market Sales teams to support execution across business activities, and assists the Market Business Service Officer (MBSO) or Market Risk and Business Service Officer (MRBSO) in delivering service initiatives. The BSO reports directly to the MBSO/MRBSO and has Support Professionals as direct reports.

The role leads branch execution of strategic priorities through coaching and behavioral change, with an emphasis on consistency, quality, and compliance with Firm policies and procedures. It supports hiring, onboarding, development, performance management, recognition, coverage planning, and relationship-building across the branch, market, region, and Home Office. Operational responsibilities include managing Advisor expenses and budgets, resolving client inquiries, implementing process improvements, and supporting policy and platform updates.

Morgan Stanley describes its values as putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back. The company notes that employees can work alongside colleagues in a supportive and empowering environment and that it offers employee benefits and perks, without specifying particular benefits in this posting. The stated expected base pay range is $120,000 to $170,000 per year at commencement of employment; actual base pay is individualized and may form part of a broader compensation package including commissions, incentives, discretionary bonuses, and other programs.

Requirements

• Bachelor’s degree or equivalent education.
• Previous industry experience.
• Active Series 7 (GS), Series 9 and Series 10 (SU), and Series 66 (AG/RA), or Series 63 (AG) and Series 65 (RA).
• Other licenses as required for the role or by management.
• Effective written and verbal communication skills.
• Strong attention to detail.
• Ability to prioritize and resolve complex needs and escalate as necessary.
• Ability to identify issues and trends, anticipate change, and provide comprehensive solutions and remedies.
• Evidence of strong leadership and talent-development capabilities.
• Exceptional organizational and time-management skills.
• Exceptional conflict-resolution skills.
• Ability to manage relationships and motivate and lead groups of people at various levels throughout the market.
• Knowledge of Firm Risk & Compliance policies.
• Ability to think strategically.

Nice To Haves

• Previous supervisory experience.

Responsibilities

• Lead branch execution of the organization’s strategic priorities by influencing and coaching behavioral change focused on consistency, quality, and compliance with Firm policies and procedures.
• Lead, mentor, and supervise Support and Service Professionals.
• Promote cross-training, learning, development, and recognition of Service and Support Professionals within the market.
• Facilitate interviewing, selection, and onboarding of new hires, including Financial Advisors and their Support Professionals.
• Partner with the MBSO/MRBSO and Human Resources on people-management matters, including annual performance reviews, performance management, and conflict resolution.
• Maintain relationships with partners in the Branch, Market, Region, and Home Office, including participating in team meetings and regional and national calls.
• Conduct regular one-on-one meetings with Support Professionals for coaching, career goal setting, job-related activities, Firm opportunities, and team building; meet with Advisor teams to address service needs.
• Manage and oversee Support Professional coverage for Financial Advisors in the Branch.
• Identify and share Support Professional recognition opportunities, best practices, success stories, and achievements within the market.
• Promote a branch culture consistent with Firm core values, including championing diversity and inclusion.
• Manage Advisor travel and entertainment expenses and other Firm programs, including budget tracking and forecasting in accordance with Firm policies.
• Facilitate and manage resolution of client inquiries and requests.
• Participate in national calls to learn about platform changes, policy and procedure updates, best practices, and other timely updates.
• Identify and implement process improvements to maximize productivity and drive efficiencies.
• Perform additional operational oversight as required and other duties delegated by the MBSO/MRBSO.
• Facilitate communication and training for Service Professionals, partner with Market Sales teams, and support the MBSO/MRBSO in delivering service initiatives.

Benefits

• The posting describes employee benefits and perks as attractive and comprehensive, but does not identify specific benefits.
• The compensation package may include commission earnings, incentive compensation, discretionary bonuses, and other short- and long-term incentive programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager