Business Service Officer
About The Position
The Business Service Officer (BSO) shapes and modernizes the client service experience through an elevated standard of care. Reporting directly to the Market Business Service Officer (MBSO), the BSO supervises and manages Support Professionals and oversees the execution of business and service functions within assigned branches. The role also facilitates communication and training for Service Professionals, partners with Market Sales and Risk teams, and supports the MBSO in delivering service initiatives. The BSO leads people-management and operational activities across the branch, including coaching, hiring and onboarding, performance management, coverage, client inquiry resolution, expense and budget oversight, and process improvements. The role requires strong leadership, communication, organizational, conflict-resolution, strategic-thinking, and risk-and-compliance capabilities.
Requirements
- Bachelor’s degree or equivalent education.
- Previous industry experience.
- Active Series 7 (GS), Series 9 and Series 10 (SU), and Series 66 (AG/RA), or Series 63 (AG) and Series 65 (RA).
- Other licenses as required for the role or by management.
- Effective written and verbal communication skills.
- Strong attention to detail.
- Ability to prioritize and resolve complex needs and escalate as necessary.
- Ability to identify issues and trends, anticipate change, and provide comprehensive solutions and remedies.
- Evidence of strong leadership and talent-development capabilities.
- Exceptional organizational and time-management skills.
- Exceptional conflict-resolution skills.
- Ability to manage relationships and motivate and lead groups of people at various levels throughout the market.
- Knowledge of the Firm’s Risk & Compliance policies.
- Ability to think strategically.
Nice To Haves
- Previous supervisory experience.
Responsibilities
- Lead the branch in executing strategic priorities by influencing and coaching behavioral change, with a focus on consistency, quality, and compliance with Firm policies and procedures.
- Lead, mentor, and supervise Support and Service Professionals.
- Promote cross-training, learning, development, and recognition of Service and Support Professionals within the market.
- Facilitate interviewing, selection, and onboarding of new hires, including newly recruited Financial Advisors and their Support Professionals.
- Partner with the MBSO and Human Resources on people management, including annual performance reviews, performance management, and conflict resolution.
- Maintain relationships with key partners in the Branch, Market, Region, and Home Office, including participation in team meetings and regional and national calls.
- Conduct regular one-on-one meetings with Support Professionals for coaching, career goal setting, job-related activities, Firm opportunities, and team building; meet with Advisor teams to address service needs.
- Manage and oversee Support Professional coverage for Financial Advisors in the Branch.
- Identify Support Professional recognition opportunities within the market by sharing best practices, success stories, and achievements.
- Promote a branch culture consistent with Firm core values, including championing diversity and inclusion.
- Manage Advisors’ travel and entertainment expenses and other Firm programs, including budget tracking and forecasting in accordance with Firm policies.
- Facilitate and manage resolution of client inquiries and requests.
- Participate in national calls to learn about platform changes, policy and procedure updates, share best practices, and receive other timely updates.
- Identify and implement process improvements to maximize productivity and drive efficiencies.
- Perform additional operational oversight as required and other duties delegated by the MBSO.
- Partner with Market Sales and Risk teams to support execution across business functions and service initiatives.
Benefits
- Comprehensive employee benefits and perks; specific benefits are not listed.
- Opportunity to move about the business for employees who demonstrate passion and grit.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
