Service Business Manager

ANDRITZ AG•Muncy Creek Township, PA

20h•Onsite

About The Position

The Service Business Manager drives commercial strategy, sales performance, and profitable growth of ANDRITZ Feed & Biofuel Service business across North America. The role leads the regional Service Inside Sales team and is accountable for aftermarket order intake, revenue, profitability, customer retention, and business development. The manager works closely with Sales & Service leadership, Territory Managers, Field Services, and regional and global functions to expand aftermarket opportunities, strengthen customer relationships, and improve business performance. The position is primarily performed in an office environment at the ANDRITZ facility in Muncy, Pennsylvania, with occasional visits to manufacturing and service operations. Business travel is approximately 25%, based on business needs. Occasional exposure to manufacturing environments may include noise, dust, varying temperatures, and required personal protective equipment. All duties are performed with or without reasonable accommodation.

Requirements

Bachelor's degree in Business Administration, Engineering, or a related technical or commercial field, or equivalent relevant professional experience.
Minimum of five years of experience in industrial B2B sales, aftermarket business development, or commercial management.
Demonstrated experience leading, coaching, and developing sales or customer-facing teams.
Experience managing sales performance and contributing to revenue, profitability, and business growth objectives.
Strong understanding of commercial pricing, sales forecasting, customer relationship management, and business performance analysis.
Ability to build relationships and influence stakeholders across multiple functions and organizational levels.
Strong written and verbal communication, negotiation, problem-solving, and decision-making skills.
Proficiency with CRM, ERP, and business reporting tools.
Proficiency in English, both written and verbal.

Nice To Haves

SAP experience.
Experience in industrial equipment manufacturing, capital equipment, mechanical engineering, industrial automation, or related industries.
Experience with aftermarket sales, installed-base development, customer retention, and service business growth.
Familiarity with Feed & Biofuel markets and related equipment.
Experience developing commercial strategies, pricing models, and long-term customer agreements.
Experience working with regional and global business functions in a matrix organization.
Advanced degree or additional qualifications in business management, sales leadership, or a related discipline.

Responsibilities

Develop and execute the North American Service business strategy in alignment with regional and global business objectives.
Drive aftermarket order intake, revenue, profitability, customer retention, and business development to achieve established targets.
Lead, coach, and develop the Service Inside Sales team, establishing clear performance expectations and accountability.
Partner with the Capital Business Manager and Territory Managers to identify opportunities, align sales priorities, and grow aftermarket business through the field sales organization.
Develop strategies to increase aftermarket sales, customer engagement, share of wallet, and adoption of Service Agreements, digital solutions, and other aftermarket offerings.
Monitor market trends, customer needs, and competitive activity to identify growth opportunities.
Establish and maintain sales forecasts, monitor performance against objectives, and implement corrective actions as needed.
Develop and manage aftermarket pricing strategies in collaboration with Sales & Service leadership, balancing competitiveness, customer relationships, and profitability.
Monitor key business performance indicators, including order intake, revenue, margins, quotation hit rates, customer retention, and forecast accuracy.
Strengthen coordination between Inside Sales, Territory Managers, Field Services, Operations, Supply Chain, Finance, and other supporting functions to improve customer responsiveness and execution.
Support the development and negotiation of key customer agreements, including pricing agreements, volume commitments, and long-term Service Agreements.
Ensure effective use of CRM, ERP, installed-base information, and business reporting tools to support sales visibility and data-driven decisions.
Identify opportunities to improve quotation processes, order execution, sales effectiveness, customer experience, and operational efficiency.
Communicate customer feedback, market trends, and business opportunities to regional and global stakeholders.
Represent the North American Service business in leadership discussions, business reviews, and strategic planning activities.
Promote accountability, collaboration, continuous improvement, and alignment with ANDRITZ Core Behaviors and leadership expectations.
Perform other duties as assigned.