Business Sales Customer Solutions Representative

Charter Communications•Charlotte, NC

12h•Onsite

About The Position

Join Spectrum as a Sales and Customer Solutions Representative in an individual contributor role based in an in-office call center. You will be a first point of contact for customers, managing inbound calls, investigating concerns, resolving issues in real time, and identifying appropriate opportunities to upsell or cross-sell products and services. The role supports customer satisfaction, loyalty, and the Spectrum brand. Starting pay is $18 per hour, with incentives that can bring top performers to an annual salary of over $80,000. Spectrum also offers free and discounted internet, TV, and mobile services.

Requirements

High school diploma or equivalent.
At least 1 year of sales experience.
Ability to read, write, speak, and understand English.
Ability to communicate clearly and professionally.
Availability to work a flexible schedule and overtime as requested.
Working knowledge of telecommunications services, including video, internet, voice, and mobile products.
Ability to use a computer and multiple software applications simultaneously.
Demonstrated record of success in sales.

Responsibilities

Support efforts to simplify and enhance the customer experience while maintaining professionalism and courtesy.
Meet or exceed customer solutions activity goals using telephone-based techniques to retain customers.
Respond promptly and efficiently to inbound calls, meet call-handling metrics, and address billing inquiries, pricing questions, and service complaints.
Process orders in the billing system for retained accounts and new sales, and perform account lookups.
Explain products and services and demonstrate knowledge of competitors to retain and resell to customers.
Identify appropriate opportunities to upsell or cross-sell products and services.