Business Resiliency Specialist III

CareSource Management Services•Dayton, OH

About The Position

The Business Resiliency Specialist III develops and maintains policies, plans, procedures, and supporting documentation for business continuity, disaster recovery, and incident and crisis management. The role helps sustain critical operations and restore services after disruptions by partnering with business and technology stakeholders to assess impacts, risks, and third-party dependencies, coordinate response and recovery, and validate readiness through training, exercises, and testing. The specialist monitors emerging risks and applicable requirements, supports compliance, reports on preparedness and recoverability, and implements improvements based on lessons learned and corrective actions. The role also provides guidance, training, and work direction to less experienced personnel. The position partners with stakeholders across Information Technology, Facilities, Legal, Compliance, Communications, Security, business leadership, project management, and other areas. It coordinates business resiliency and disaster recovery activities for critical functions, applications, data, systems, infrastructure, networks, facilities, and services. The job is performed in a general office environment, where the employee may need to sit or stand for extended periods. Travel is not typically required. This is a salaried position with a compensation range of $94,100 to $164,800. Candidates may also qualify for a bonus tied to company and individual performance. CareSource offers a substantial total rewards package. The job description is not all-inclusive, and CareSource may amend it at any time. CareSource is an Equal Opportunity Employer committed to fostering belonging and welcoming and supporting individuals of all backgrounds.

Requirements

Bachelor's degree required; equivalent years of relevant work experience may be accepted in lieu of the required education.
Five years of experience in Business Continuity/Business Resiliency, Disaster Recovery, and Incident/Crisis Management.
Strong knowledge of business resiliency standards and best practices, with experience implementing industry standards such as NIST 800-34.
Familiarity with disaster recovery tools and techniques.
Advanced computer skills.
Strong analytical and critical-thinking skills, advanced decision-making, troubleshooting, and problem-solving abilities, and attention to detail.
Process and/or workflow planning and design skills, with demonstrated success developing and implementing practices and controls that deliver specific improvements.
Strong project management skills.
Strong organizational, prioritization, and time-management skills, with the ability to develop and accomplish goals.
Experience in complex, high-growth business environments and ability to navigate ambiguity by integrating, prioritizing, and rolling out programs without clearly defined guidelines.
Excellent oral and written communication skills, including critical listening and technical writing.
Strong interpersonal and collaboration skills, professionalism, and ability to interact effectively with all levels of management across the organization.
Ability to work independently and as part of a team.
Customer service orientation.

Nice To Haves

Health plan, managed care, process improvement, and/or business analysis experience.
Current Business Continuity Certification, such as DRII CBCP, MBCI, MBCP, MABR, or equivalent.

Responsibilities

Develop, implement, review, and maintain business resiliency policies and incident management, crisis management, and disaster recovery plans, procedures, playbooks, and supporting documentation.
Establish roles, responsibilities, escalation paths, communication protocols, and decision-making structures with stakeholders, and oversee adherence to requirements.
Conduct or support business impact analyses and risk assessments to identify critical functions, dependencies, threats, vulnerabilities, and mitigation strategies.
Evaluate how changes to business processes, technology, facilities, vendors, and operating models affect response, continuity, and recovery.
Work with vendor owners to assess third-party preparedness and address resiliency risks.
Develop, implement, review, and maintain business continuity plans with business owners to sustain critical functions during disruptions and guide recovery and business resumption.
Partner with organizational stakeholders to integrate resiliency and response programs and maintain availability and integrity of applications, data, systems, and networks.
Coordinate the design, implementation, and maintenance of disaster recovery processes for systems, applications, data, infrastructure, networks, and operating environments.
Develop and deliver training, tabletop exercises, annual disaster simulations, and disaster recovery tests to validate plans, reinforce responsibilities, and improve readiness and service restoration.
Coordinate incident, crisis, emergency, and business disruption response from escalation and plan activation through recovery, business resumption, and return to normal operations.
Coordinate decision-making, resources, and stakeholder communications, and maintain timely, accurate records of decisions, actions, risks, impacts, and recovery status.
Lead post-incident and post-exercise reviews, analyze results, document lessons learned, and track corrective actions.
Recommend and implement improvements based on findings, risk assessments, and industry practices to prevent incidents and disasters, reduce impacts, strengthen response and recovery, resolve production issues, and improve operational efficiency.
Develop and maintain technical and scalability documentation, metrics, and reports to track preparedness, plan currency, exercise results, corrective actions, and recoverability of critical services, systems, and applications.
Monitor emerging risks, security alerts, threats, regulations, standards, and industry practices relevant to resiliency and response.
Ensure equipment, systems, services, and facilities meet disaster recovery requirements, and support compliance with organizational policies, regulations, and applicable standards, including ISO 22301 and NIST SP 800-34.
Provide guidance, training, and work direction to less experienced business resiliency, business continuity, disaster recovery, and incident management personnel.
Perform other job-related duties as requested.