Business Relationship Support Specialist

Wells Fargo Bank•Minneapolis, MN

6d•Hybrid

About The Position

Wells Fargo is seeking a Business Relationship Support Specialist within the Commercial Bank to provide client servicing, portfolio support, and operational support for commercial banking relationships. The specialist serves as a key contact for client requests and helps deliver an accurate, timely, and consistent client experience. The role requires sound judgment, accountability, strong organization, and the ability to manage competing priorities across multiple stakeholders. The position supports a complex customer portfolio, partners with managers on account oversight and implementation issues, and handles complex client concerns through escalation and resolution. The specialist reviews account decision processes, assesses portfolio profitability and risk, verifies compliance, reports issues, and identifies process improvements. The role also serves as a departmental subject matter expert, collaborates with colleagues and managers, and exercises independent judgment while developing expertise in applicable policies, procedures, and compliance requirements. The position is based at the required Minneapolis, Minnesota location and offers a hybrid work schedule. Relocation assistance is not available, and the role is not eligible for visa sponsorship. The stated annual base pay range for Minneapolis is $66,000–$100,000; pay may vary by factors such as skills, experience, performance, and work location. Employees may also be eligible for incentive opportunities, including consideration for a discretionary bonus, Restricted Share Rights, or other long-term incentive awards.

Requirements

At least 2 years of Business Relationship Support experience, or equivalent experience demonstrated through work experience, training, military experience, education, or a combination of these.
Ability to support multiple client relationships and operational requests simultaneously.
Ability to develop effective working relationships with Relationship Managers, clients, and internal business partners.
Ability to work independently within established policies, procedures, risk controls, and escalation protocols.
Commitment to delivering an accurate, responsive, and high-quality client experience.

Nice To Haves

Experience in commercial banking, business banking, middle market banking, client servicing, relationship support, or a comparable financial-services environment.
Experience supporting commercial clients through onboarding, account opening and maintenance, treasury or deposit servicing, documentation, and issue resolution.
Knowledge of Anti-Money Laundering, Bank Secrecy Act, customer due diligence, operational controls, and risk-management requirements.
Strong client-service and relationship-management skills, including the ability to understand client needs, coordinate solutions, and build effective stakeholder partnerships.
Strong critical-thinking, problem-solving, and decision-making skills, with the ability to exercise sound judgment and appropriately escalate risk or servicing issues.
Demonstrated accountability, attention to detail, and ability to manage competing priorities and deadlines in a fast-paced environment.
Strong verbal, written, and interpersonal communication skills, with the ability to work independently and collaborate across multiple teams.
AI fluency, including experience using AI-enabled productivity tools and digital technologies to streamline workflows, improve efficiency, support decision-making, or enhance client-service outcomes.

Responsibilities

Be accountable for a complex portfolio of customers.
Share a leadership role with managers in overseeing a portfolio of accounts.
Identify opportunities for process improvements within the portfolio.
Review and analyze customer account decision processes and evaluate the profitability and risk of the designated portfolio.
Verify compliance and report identified issues for resolution.
Make decisions on complex customer issues.
Partner with managers to resolve issues and provide status updates on implementations.
Develop expertise in applicable policies, procedures, and compliance requirements.
Handle complex customer issues, including escalation and resolution.
Lead the team and serve as a subject matter expert for the department.
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
Interact with internal customers.
Exercise independent judgment while developing knowledge of the function, policies, procedures, and compliance requirements.
Support multiple client relationships and operational requests simultaneously.
Build effective working relationships with Relationship Managers, clients, and internal business partners.
Operate independently within established policies, procedures, risk controls, and escalation protocols.
Deliver an accurate, responsive, and high-quality client experience.

Benefits

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
May be eligible for incentive opportunities, including consideration for a discretionary bonus, Restricted Share Rights, or other long-term incentive awards.