Business Relationship Support Specialist

Wells Fargo & Company•Charlotte, NC

3d•$60,000 - $91,000•Hybrid

About The Position

Wells Fargo is seeking a Business Relationship Support Specialist in the Commercial Bank to provide client servicing, portfolio support, and operational support for commercial banking relationships. The specialist is a key point of contact for client requests and helps deliver an accurate, timely, and consistent client experience. The role calls for sound judgment, accountability, organization, and the ability to manage competing priorities across multiple stakeholders. The specialist supports a complex customer portfolio, shares leadership responsibilities with managers, and serves as a departmental subject matter expert. The position involves analyzing account decisions, evaluating portfolio profitability and risk, ensuring compliance, resolving complex client issues, and identifying process improvements. The employee works with managers, peers, colleagues, clients, and internal customers, exercising independent judgment while following established policies, procedures, risk controls, and escalation protocols. This position is based at 550 S. Tryon Street, Charlotte, North Carolina 28202, and offers a hybrid work schedule. Relocation assistance and visa sponsorship are not available. The role may be considered for a discretionary bonus, Restricted Share Rights, or other long-term incentive awards. The listed Charlotte annual pay range is $60,000–$91,000; the range may not apply to other locations. The posting end date is October 26, 2026, though the posting may be removed earlier due to applicant volume.

Requirements

At least 2 years of Business Relationship Support experience, or equivalent demonstrated through work experience, training, military experience, education.
Ability to support multiple client relationships and operational requests simultaneously.
Ability to develop effective working relationships with Relationship Managers, clients, and internal business partners.
Ability to work independently while following established policies, procedures, risk controls, and escalation protocols.
Commitment to delivering an accurate, responsive, and high-quality client experience.

Nice To Haves

Experience in commercial banking, business banking, middle market banking, client servicing, relationship support, or a comparable financial-services environment.
Experience supporting commercial clients with onboarding, account opening and maintenance, treasury or deposit servicing, documentation, and issue resolution.
Knowledge of Anti-Money Laundering, Bank Secrecy Act, customer due diligence, operational controls, and risk-management requirements.
Strong client-service and relationship-management skills, including understanding client needs, coordinating solutions, and building effective stakeholder partnerships.
Strong critical-thinking, problem-solving, and decision-making skills, including sound judgment and appropriate escalation of risk or servicing issues.
Accountability, attention to detail, and ability to manage competing priorities and deadlines in a fast-paced environment.
Strong verbal, written, and interpersonal communication skills, with the ability to work independently and collaborate across teams.
AI fluency, including experience using AI-enabled productivity tools and digital technologies to streamline workflows, improve efficiency, support decision-making, or enhance client-service outcomes.

Responsibilities

Be accountable for a complex portfolio of customers.
Share a leadership role with managers in overseeing a portfolio of accounts.
Identify opportunities for process improvements within the portfolio.
Review and analyze customer-account decision processes and evaluate the profitability and risk of the designated portfolio.
Verify compliance and report identified issues for resolution.
Make decisions on complex customer issues.
Partner with managers to resolve issues and provide implementation status updates.
Develop expertise in applicable policies, procedures, and compliance requirements.
Handle complex customer issues, including escalation and resolution.
Lead the team and serve as a subject matter expert for the department.
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
Interact with internal customers.
Support multiple client relationships and operational requests simultaneously.
Develop effective working relationships with Relationship Managers, clients, and internal business partners.
Work independently within established policies, procedures, risk controls, and escalation protocols.
Deliver an accurate, responsive, and high-quality client experience.
Follow applicable risk programs and policies, fulfill risk and compliance obligations, and escalate and remediate issues in a timely and effective manner.