Business Relationship Support Specialist

Wells Fargo•Minneapolis, MN

7d•$66,000 - $100,000•Hybrid

About The Position

Wells Fargo is seeking a Business Relationship Support Specialist in the Commercial Bank to provide client servicing, portfolio support, and operational support for commercial banking relationships. The specialist is a key point of contact for client requests and helps deliver an accurate, timely, and consistent client experience. The role requires sound judgment, accountability, organization, and the ability to manage competing priorities across multiple stakeholders. The specialist supports a complex portfolio of customers, shares leadership responsibilities with managers in overseeing accounts, and may lead a team as a departmental subject matter expert. The position involves reviewing customer account decision processes, evaluating portfolio profitability and risk, verifying compliance, resolving complex client issues, and identifying process improvements. The employee develops expertise in applicable policies, procedures, and compliance requirements, collaborates with colleagues and managers, and exercises independent judgment while receiving direction from leaders. This position is hybrid and based at 600 S 4th Street, Minneapolis, Minnesota 55415. Relocation assistance is not available, and the position is not eligible for visa sponsorship. The annual base pay range listed for Minneapolis is $66,000–$100,000. Eligible employees may also be considered for discretionary bonuses, Restricted Share Rights, or other long-term incentive awards.

Requirements

2+ years of Business Relationship Support experience, or equivalent demonstrated through work experience, training, military experience, education.
Ability to exercise independent judgment while developing knowledge of the function, policies, procedures, and compliance requirements.
Ability to support multiple client relationships and operational requests simultaneously.
Ability to develop effective working relationships with Relationship Managers, clients, and internal business partners.
Ability to work independently within established policies, procedures, risk controls, and escalation protocols.
Commitment to delivering an accurate, responsive, and high-quality client experience.

Nice To Haves

Experience in commercial banking, business banking, middle market banking, client servicing, relationship support, or a comparable financial-services environment.
Experience supporting commercial clients through onboarding, account opening and maintenance, treasury or deposit servicing, documentation, and issue resolution.
Knowledge of Anti-Money Laundering, Bank Secrecy Act, customer due diligence, operational controls, and risk-management requirements.
Strong client-service and relationship-management skills, including understanding client needs, coordinating solutions, and building effective stakeholder partnerships.
Strong critical-thinking, problem-solving, and decision-making skills, including sound judgment and appropriate escalation of risk or servicing issues.
Demonstrated accountability, attention to detail, and ability to manage competing priorities and deadlines in a fast-paced environment.
Strong verbal, written, and interpersonal communication skills, with the ability to work independently and collaborate across multiple teams.
AI fluency, including experience using AI-enabled productivity tools and digital technologies to streamline workflows, improve efficiency, support decision-making, or enhance client-service outcomes.

Responsibilities

Be accountable for a complex portfolio of customers.
Share a leadership role with managers to oversee a portfolio of accounts.
Identify opportunities for process improvements within the portfolio.
Review and analyze customer account decision processes and evaluate the profitability and risk of the designated portfolio.
Verify compliance and report identified issues for resolution.
Make decisions on complex customer issues.
Partner with managers to resolve issues and provide status updates on implementations.
Develop expertise in policies, procedures, and compliance requirements.
Handle complex customer issues, including escalation and resolution.
Lead a team and serve as a subject matter expert for the department.
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
Interact with internal customers.
Support multiple client relationships and operational requests simultaneously.
Develop effective working relationships with Relationship Managers, clients, and internal business partners.
Work independently within established policies, procedures, risk controls, and escalation protocols.
Deliver an accurate, responsive, and high-quality client experience.
Follow applicable risk programs and Wells Fargo policies and procedures; fulfill risk and compliance obligations, escalate and remediate issues, and make sound risk decisions.

Benefits

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
Potential discretionary bonus, Restricted Share Rights, or other long-term incentive awards