Workplace Solutions - Business Readiness Lead, Vice President

JPMorganChase • Newark, NJ

4d

About The Position

The Business Readiness Lead owns end-to-end Business Readiness outcomes for an assigned portfolio, from intake and impact assessment through implementation, adoption, hypercare, and transition to BAU. Reporting to the Global Head of Business Readiness, the Vice President leads three Associates as a pooled delivery team, sets a proportionate readiness approach, assures plans and supporting evidence, manages demand and capacity, and provides formal readiness recommendations.

Communications, Procedures, and Training are delivered by partner teams that liaise with the central Business Readiness team. The role is accountable for integrating partner deliverables into the overall Business Readiness plan, agreeing requirements and dependencies, and escalating gaps and delivery risks.

The Lead oversees portfolio governance, quality assurance, stage-gate recommendations, risk escalation, remediation, adoption performance, cutover readiness, release support, hypercare, and BAU transition. They work across business and delivery functions, coach the Associates, and use lessons learned and performance data to improve the Business Readiness methodology and central service.

Requirements

• Typically 7–10+ years of experience in Business Readiness, change management, transformation, operations, product delivery, or complex program leadership.
• Demonstrated accountability for end-to-end readiness or change outcomes across a portfolio, including governance, prioritisation, stage-gate decisions, cutover, hypercare, and adoption.
• Proven ability to lead and develop delivery teams, allocate work, assure quality, and influence senior stakeholders without relying on direct authority.
• Strong experience coordinating specialist partner teams, including Communications, Procedures, and Training, while maintaining clear accountability for an integrated plan and outcome.
• Strong judgement in controlled environments, with experience managing operational risk, dependencies, escalations, competing priorities, and evidence-based readiness recommendations.
• Strong analytical, written, and verbal communication skills, with the ability to translate complex portfolio information into clear executive decisions and actions.

Responsibilities

• Own end-to-end Business Readiness outcomes across an assigned portfolio, including intake, assessment, integrated planning, implementation, adoption, hypercare, and transition to BAU.
• Lead and allocate work across three Associates, balancing demand, complexity, capacity, development, and cross-portfolio coverage.
• Own portfolio readiness governance, quality assurance, stage-gate recommendations, risk escalation, remediation, and adoption performance.
• Maintain the partnership model with Communications, Procedures, and Training teams, integrating their specialist outputs into the overall Business Readiness plan.
• Own portfolio intake, prioritisation, and governance, confirming scope, ownership, audiences, timing, dependencies, complexity, controls, and success measures.
• Lead impact, stakeholder, operational, and change-saturation assessments with requestors and Business Solutions Owners; determine the proportionate Business Readiness approach and required deliverables.
• Allocate lower- and medium-complexity changes across the Associates, directly lead the most complex or strategically significant changes, and rebalance capacity as portfolio demand changes.
• Set expectations for integrated Business Readiness plans and assure their quality, completeness, proportionality, evidence, dependencies, and alignment with release governance and control requirements.
• Provide formal, evidence-based Business Readiness recommendations at stage gates, including proceed, proceed with conditions, remediate, escalate, or defer within defined decision thresholds.
• Build senior stakeholder, sponsor, and people-manager engagement plans; identify resistance, cumulative change impacts, and organizational constraints; and drive timely decisions and interventions.
• Integrate Business Readiness activity with Business, Product, Technology, PMO, Operations, Risk, and Controls delivery plans, release calendars, cutover plans, and BAU transition arrangements.
• Establish and maintain effective working relationships with Communications, Procedures, and Training partner teams; agree requirements, milestones, dependencies, and evidence; integrate their outputs into the overall plan; and escalate delivery risks.
• Oversee cutover readiness, release support, hypercare, and transition to BAU across the portfolio, ensuring ownership, exit criteria, unresolved issues, and follow-up actions are clear.
• Monitor portfolio readiness, adoption, operational performance, and stakeholder feedback against agreed baselines and targets; direct remediation when outcomes are off track.
• Maintain the portfolio demand, capacity, dependency, risk, and escalation view; provide the Global Head of Business Readiness with recommendations on priorities, trade-offs, and resource constraints.
• Coach the three Associates, review material assessments and recommendations, promote peer quality reviews, and ensure consistent use of Business Readiness standards, playbooks, templates, workflow tools, and reporting.
• Use lessons learned, quality findings, adoption data, and partner feedback to improve the Business Readiness methodology and central service.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed