Business Solutions Area Manager - Vice President

JPMorgan Chase & Co. • Columbus, OH

4h

About The Position

As a Business Solutions Area Manager in Business Banking, you will lead a team of Business Solutions Bankers and manage a diverse portfolio of business or not-for-profit clients. You will guide bankers in building client relationships, providing financial education and solutions, supporting a strong client experience, and identifying capital solutions up to $500,000. The role focuses on developing bankers and growing the business while balancing client needs, portfolio profitability, and risk management.

You will lead team performance and talent development, coach bankers in portfolio and relationship management, and guide client engagement and solution development. You will also collaborate with partners across lines of business. Occasional travel for key business and leadership meetings and training is required.

Requirements

• At least 7 years of experience in a business banking relationship management role or related experience.
• Prior experience managing a team responsible for strengthening client relationships.
• Proven ability to lead proactively through change.
• Expert knowledge of deposit and cash management products and services, and advanced knowledge of business credit underwriting.
• Strong communication skills with individuals at all levels, internally and externally.
• Disciplined time-management process and ability to balance long-term and day-to-day management demands strategically.
• Ability to analyze reports, metrics, and other data to identify trends, issues, and opportunities.
• Proven ability to build collaborative relationships across the organization and influence others to achieve desired outcomes.
• Ability to balance client needs with associated risks and the firm’s interests.
• High proficiency with MS Office tools, including Outlook, Excel, Word, and PowerPoint.
• Ability to travel occasionally for key business and leadership meetings and training.

Nice To Haves

• Bachelor’s degree in Finance or a related field, or equivalent work experience.
• Experience with Business Central.

Responsibilities

• Provide leadership, management, support, direction, and guidance to Business Solutions Bankers to develop deposit, cash management, and credit business, with emphasis on relationship-building, client experience, and risk management.
• Use banking knowledge, industry trends, and internal tools to identify, recommend, and promote client solutions within risk parameters that protect the bank and support portfolio profitability.
• Train, coach, and manage individual team members’ performance; hold bankers accountable for business priorities and client experience; use reports and metrics to monitor performance, identify trends, and address or escalate issues promptly.
• Recruit and promote diversity and inclusion; maintain a pipeline of candidates; select, hire, develop, and retain talent; and participate in Business Resource Groups and Chase Activities to support site leadership and a respectful team environment.
• Coach and develop bankers in relationship management, profitability, client experience, and risk management; provide expertise in developing customized solutions and resolving client issues.
• Inspect and engage with bankers as they plan and conduct regularly scheduled, agenda-based client meetings; guide bankers in understanding client needs and goals, reviewing product usage, identifying growth opportunities through Zoom and phone, and using screen sharing to educate and assist clients with Chase online systems.
• Hold bankers accountable for owning client relationships, routing requests appropriately, and connecting with internal partners to resolve problems and meet clients’ financial needs.
• Build collaborative relationships with partners across lines of business, including INK, Chase Payment Services, 401K, and Virtual Bank.

Benefits

• Competitive total rewards package, including base salary and, for eligible roles, commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed