Business Readiness Consultant (Remote)

CareFirst • Baltimore, MD

22h • Remote

About The Position

The Business Consultant (Business Readiness) provides expertise in tailored, strategic, and critical work to help design, launch, and execute programs that support initiatives in the changing healthcare environment. This position will play a key role in delivering on all aspects of the business readiness framework on enterprise, cross functional programs and projects. The incumbent will function as a champion of business readiness methodologies and implementation throughout the organization.

Requirements

• Bachelor's Degree OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
• 5 years experience in business development, operational technology support, general business operations and/or consulting experience.
• Understands business goals and priorities.
• Effective communication of complex ideas both verbal and written.
• Exceptional project management, facilitation, and organizational skills.
• Excellent relationship management skills.
• Ability to establish and maintain strong relationships and foster collaboration.
• Ability to work across multiple projects and initiatives with a wide variety of senior stakeholders across the business, drive business readiness activities for internal/external customers, support stakeholders in adopting new changes and collaborate closely with Change Management and Communication specialist for mobilization and gather feedback.
• Ability to work closely with ePMO stakeholders to support resolutions of readiness and ensure adoption activities are incorporated into projects and initiatives.
• Strategic thinker, data-driven problem-solving skills, and a collaborator who can drive engagement and discussions across business units for large-scale technical and non-technical strategic initiatives.
• Demonstration of business acumen to proactively identify and mitigate business alignment and readiness risks.
• Expertise and experience leading change management for technical projects at a health care organization, health plan preferred.
• Ability to drive, track and assess value and return on investment for strategic initiatives.
• Ability to recognize, analyze, provide options and solve a variety of problems.
• Ability to confidently present to senior level cross-functional stakeholder and team members at varying levels with excellent, concise and clear communication skills both written and verbal, in person and remotely.
• Significant experience with MS Office (Excel, PowerPoint, Word).
• Ability to influence others and move toward a common vision or goal.
• Able to work effectively at all levels in an organization.
• Knowledge of change management principles, methodologies and tools.
• Must be eligible to work in the U.S. without Sponsorship

Nice To Haves

• Project Management Professional (PMP) and/or PROSCI certification.

Responsibilities

• Provide subject matter expertise in a particular area (including but not limited to one or more of the following: organizational change management, project management, communication, value realization, training, user acceptance testing, etc.) that contributes to the effective accomplishment of business readiness activities in support of strategic initiative goals.
• Responsible for scoping, planning and leading business readiness activities for multiple projects and initiatives and ensure internal stakeholders, customers, and third parties are engaged in the business readiness program effectively.
• Provide stakeholder perspective to leadership and project teams and serve as an advocate for stakeholders.
• Resolves and/or escalates issues in a timely fashion and supports risk mitigation efforts.
• Supports the development of business readiness skills throughout the organization; provides guidance on the application of change management best practices.
• Minimizes exposure and risk on projects and programs, including optimizing the timing of release of project deliverables into business operations and preparing the client and stakeholders for the transition.
• Contribute to the continuous enhancement of the Business Readiness framework and supporting capabilities.
• Review and support task coordination while identifying potential process improvements.
• Responsible for developing analytical tools and visualizations (e.g., models, dashboards, etc.) to assess business readiness needs and performance.
• Build trusted relationships within and across CareFirst to deepen subject-matter expertise, find opportunities to synchronize, and ensure close coordination with teams in their areas of responsibility.
• Work collaboratively with other partners in support of business readiness (i.e. Training, Communications, Org Change Management, IT Ops Readiness, Finance) to improve our change impact on business in our current and upcoming strategic initiatives.

Benefits

• comprehensive benefits package
• various incentive programs/plans
• 401k contribution programs/plans

What This Job Offers

• Job Type: Full-time
• Career Level: Senior